2024 UCC Buyers Perspectives

2024 UCC Buyers Perspectives

Customer Needs for Agility and Flexibility will Drive Continued Market Growth

RELEASE DATE
17-May-2024
REGION
Global
Deliverable Type
Customer Research
Research Code: KA19-01-00-00-00
SKU: TE_2024_720
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Description

Frost & Sullivan’s 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations’ priorities:
• Top technical challenges for IT/telecom departments
• Top non-technical challenges for IT/telecom departments
• Current unified communications and collaboration (UCC) technology adoption rates
• Future UCC applications adoption plans
• Future UCC endpoint adoption plans
• Future UCC applications investment plans among current users
• Future UCC endpoint investment plans among current users
• UCC technology investment drivers
• Current and future support for evolving work styles
• Current and future use of office real estate
• Current and future UCC technology budgets
• UCC technology selection factors
• UCC provider selection factors
• UCC solution purchasing preferences

This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published throughout this year, detailing trends in enterprise telephony, communications platform as a service (CPaaS), frontliner solutions, meeting rooms, office space utilization, and various verticals.

Author: Robert Arnold

Table of Contents

Research Objectives

Research Methodology

Respondent Demographics

Respondent Demographics (continued)

Respondent Demographics (continued)

Respondent Demographics (continued)

IT/Telecom Departments Non-technical Challenges: Total

IT/Telecom Departments Technology Challenges: Total

APAC IT/Telecom Department Challenges

Europe IT/Telecom Department Challenges

LATAM IT/Telecom Department Challenges

North America IT/Telecom Department Challenges

IT/Telecom Department Challenges Analysis by Organization Size

UCC Software Adoption is Advancing Steadily

UCC Software Investment Plans Among Current Adopters

UCC Device Adoption

UCC Device Investment Plans Among Current Adopters

UCC Solution Adoption Analysis

Current Remote Work Status

Future Plans for Remote Work are Strong

Future Remote Work Plans in APAC

Future Remote Work Plans in Europe

Future Remote Work Plans in LATAM

Future Remote Work Plans in North America

Remote Work Prompts Changes to Office Space

APAC Changes to Office Space

Europe Changes to Office Space

LATAM Changes to Office Space

North America Changes to Office Space

Employee Satisfaction with Work Models

Work Style and Workspace Analysis

AI Deployment Challenges

AI Benefits

Importance of AI-powered Communications Features

AI Deployments Move Beyond Proof-of-Concept Stage

AI Adoption and Investment Analysis

Macro Conditions Impact on Investments

Macro Conditions Impact on Investments in APAC

Macro Conditions Impact on Investments in Europe

Macro Conditions Impact on Investments in LATAM

Macro Conditions Impact on Investments in North America

Macro Conditions Impact on Investments by Organization Size

Respondent Organization’s Annual Revenue

UCC Budgets are Healthy

UCC Budget Expectations Align with Investment Plans

UCC Budget Analysis

UCC Solution Investment Drivers

UCC Solution Selection Factors: Total

UCC Solution Selection Factors Ranked: Total

Importance of a Fully Integrated UCaaS Solution by Region

UCC Selection Factors: Providers

UCC Selection Factors: Technology

Preferred Channels to Source UCC Solutions

Purchase Factor Analysis

Growth Opportunities Fuel the Growth Pipeline Engine™

Why Is It Increasingly Difficult to Grow?

The Strategic Imperative 8™

Benefits and Impacts of Growth Opportunities

Next Steps

Take the Next Step

List of Exhibits

List of Exhibits (continued)

List of Exhibits (continued)

Legal Disclaimer

Frost & Sullivan s 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations priorities: Top technical challenges for IT/telecom departments Top non-technical challenges for IT/telecom departments Current unified communications and collaboration (UCC) technology adoption rates Future UCC applications adoption plans Future UCC endpoint adoption plans Future UCC applications investment plans among current users Future UCC endpoint investment plans among current users UCC technology investment drivers Current and future support for evolving work styles Current and future use of office real estate Current and future UCC technology budgets UCC technology selection factors UCC provider selection factors UCC solution purchasing preferences This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published throughout this year, detailing trends in enterprise telephony, communications platform as a service (CPaaS), frontliner solutions, meeting rooms, office space utilization, and various verticals. Author: Robert Arnold
More Information
Deliverable Type Customer Research
Author Piotr Juszczyk
Industries Telecom
No Index No
Is Prebook No
Podcast No
Predecessor K887-01-00-00-00
WIP Number KA19-01-00-00-00