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01 Sep 2022  |  North America  |  Customer Research
Re-imagining the Retail Customer Experience, 2022
Growth Opportunities Reshaping the North American Retail Market
The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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11 May 2021  |  South Asia, Middle East & North Africa  |  Market Research
Innovative Business Models Spur Growth of Middle East ICT Market, Outlook 2021
Future Growth Potential of the ICT Market Enhanced by Digital Transformation, 5G, and AI
This research service analyzes the Middle East ICT market. It provides key highlights for 2020 as well as a future outlook till 2025. By industry, the market is segmented into telecommunications and information technology (IT). Major market drivers and restraints are discussed, along with important technology traits. The report also covers the impa...
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03 Feb 2026  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Cloud Communications and Collaboration Services, 2026
AI Effects Permeate All Market Trends
The 2026 Top 10 Growth Opportunities in Cloud Communications and Collaboration Services study provides a comprehensive examination of the forces reshaping one of the most dynamic segments of the ICT industry. As artificial intelligence, mobility, cloud maturity, and API‑driven programmability converge, they are redefining how organizations communic...
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19 Apr 2022  |  Global  |  Market Research
Global Lighting Controls Growth Opportunities
Human-Centric Lighting, Energy Efficiency Goals, and Usage Data Optimization from Connected Lighting Controls Spur Transformational Growth
Frost & Sullivan estimates the global lighting controls market to grow by 4.7% in 2021 after experiencing a 6.3% growth decline in 2020 due to the COVID-19 pandemic. The market is expected to reach pre-COVID-19 growth rates in 2023 and achieve $11.82 billion in revenue by 2028, expanding at a compound annual growth rate of 7.5% from 2021 to 2028. T...
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23 Mar 2018  |  North America  |  Market Research
North American Generator Set Market, Forecast to 2022
Large Generators will Rise by Penetrating More Industry Segments, Such as Oil and Gas and Data Centers
The focus of this research service is to analyze the drivers and restraints that affect the growth of the North American generator set market. Factors including increased awareness among customers, higher power demand, unreliable grid infrastructure, and more severe and unpredictable power outages are likely to drive the demand for generator sets d...
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23 Aug 2024  |  Global  |  Market Research
Synergizing Non-destructive Testing (NDT) and Dimensional Metrology
Harnessing Data for Superior Quality Assurance Augments the Future Growth Potential of Integrated NDT and Metrology Solutions
The study explores the potential opportunities arising from combining non-destructive testing (NDT) techniques and dimensional metrology tools. Despite being known for their conservatism, both these industries have embraced Industry 4.0 technologies (digital twins, AI, AR/VR, and robotics) in recent years across different applications. The emphasis...
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18 Dec 2024  |  Global  |  Market Outlook
Top 8 Growth Opportunities in Workplace Management, 2025
Digital Technologies and Cost Efficiency are Focus Areas for New Workplace Advancement
Frost & Sullivan highlights the increasing collaboration effort among asset owners, real estate firms, technology and platform developers, and workspace providers, reshaping workplace ecosystems. Rising competition from new market entrants and post-pandemic megatrends are driving shifts in workplace strategies and the need for modern office designs...
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07 Apr 2026  |  Global  |  Strategic Imperatives
Top 10 Strategic Imperatives for Cloud Infrastructure, Global, 2026
The Top Transformations Impacting Future Growth Potential
Cloud infrastructure is entering a structural inflection point driven by the rapid expansion of AI alongside broader data- and compute-intensive workloads. As enterprises scale advanced analytics, real-time processing, and AI into production environments, infrastructure demand is shifting toward sustained performance, cost efficiency, and operation...
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09 Oct 2025  |  Global  |  Megatrends
Trend Opportunity Profiles—Future of Retail (Edition 5)
Key Retail Shifts Enabling Growth and Innovation to 2030
Future of Retail 4.0 marks a pivotal shift in the retail landscape, driven by intelligent systems, automation, and ethical consumerism. Businesses are rapidly adopting models like Retail as a Service and Real-Time AI Pricing to enhance operational efficiency and dynamic market responsiveness. IoT-powered smart store infrastructure and AI-driven los...
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