Search results for: 'Field Service Management'

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

This report looks at the billing interconnect & financial settlements market along with the evolving content partner management sector. Interconnect & settlements and partner management is the fourth of four major functional domains that define end-to-end billing for the CSP marketplace. This report provides a five-year market forecast and market s...

The homes and buildings industry maintained its growth momentum in 2024, recording a 6.9% expansion despite ongoing economic and geopolitical uncertainties. In 2025, the industry is projected to grow within a range of 4.3% to 8.6%, driven by increasing demand for property technology solutions, smart home solutions, sustainable climate control syste...

27 Jun 2017  |  Global  |  Market Research

DDoS Mitigation Global Market Analysis, Forecast to 2021

DDoS Risk Management Becomes Top Priority

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The DDoS attack remains the scourge of online businesses. A DDoS attack publicly embarrasses its victims and drives away customers. Enterprises of all sizes are aware of DDoS risk and are investigating solutions to the DDoS challenge. As a result, the DDoS market is growing rapidly. However, DDoS threats continue to evolve in sophistication and mag...

In this research service, Frost & Sullivan has assessed the automotive aftermarket in the Asia-Pacific (APAC) region, focusing on Australia, China, Indonesia, Japan, Malaysia, and Thailand. The research service provides an aftermarket overview for 2025, covering automotive aftermarket performance and analyzing various trends influencing demand for ...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

The Asia-Pacific (APAC) secure content management (SCM) market grew by 10.4% year-over-year (YoY) in 2019, declining slightly from 2018. Its top participants’ growth varied because of their different market approaches. The overall email security market is maturing with slowing but steady growth. Heavily driving its cloud-based deployments are c...

An operations support system (OSS) is an IT or computer system that communication service providers use to manage their networks and, along with business support systems (BSSs), serve customers. This report examines the trends in OSS evolution (particularly in 5G), outline the market opportunities that OSS vendors must support in 5G, and illustrate...

There is a high demand for more efficiency of time and resources in General Physician (GP) practices that are extremely strained under the increasing chronic disease burden and decreasing staff numbers. There is also increasing reliance on healthcare information technology, driven by a supportive regulatory environment, and it is contributing to a ...