Search results for: 'transform 2024'

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

While most Asia-Pacific businesses are likely to explore contact center as a service (CCaaS) model, many of them with existing infrastructure would like to explore means to get better returns on their investment. In such cases, businesses are likely to adopt hybrid solutions as established systems vendors have already begun to offer more deployment...

China’s swift economic growth and plans such as “Made in China 2025” have raised its competition with the United States. This situation has led to the US-China trade war with the United States imposing trade tariffs on Chinese products and China retaliating by imposing tariffs on US products. The trade war is slowing down the global economic and tr...

The ongoing wars in Ukraine and the Gaza Strip have reignited, for the first time in decades, a focus of the military ground domain on the battlefield, with an emphasis on the survival of armored vehicle fleets tanks, armored personnel carriers, and other platforms. In recent years, the foundations for ground active defense systems (APS) have been ...

The Americas managed security services industry continues to grow steadily, despite its maturity. Current strategic imperatives, global trends, and organizational needs continue to provide excellent conditions for MSSPs to succeed. These factors include the shortage of cybersecurity personnel, the rapid evolution of the threat landscape, the increa...

The global approach to sustainability and circular economies hinges on increased efficiency, fit-for-purpose solutions, and greater transparency with data sharing to enable meaningful actions. Digitalization will figure largely in this transition, enabling data integration for measuring, managing, verifying, and communicating actions as well as for...

08 Aug 2024  |  Global  |  Customer Research

CX Growth Opportunities in the Travel & Hospitality Industry 2024 to 2025

Customer Perspectives

Infographics

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In 2023, the pent-up demand for travel boosted spending in this industry to almost back to pre-pandemic levels. With increasing demand and the need to recoup revenue lost during the 2020-2022 pandemic restrictions, air and ground transportation, accommodations, and dining prices are high. Revenue growth is also expected due to more consumers spendi...

This Frost Radar analyzes online video platform (OVP) providers that offer services targeted at media and entertainment (M&E) use cases and customers. An OVP is a software-as-a-service (SaaS) that enables video content owners or holders to ingest, transcode, store, manage, protect, publish, syndicate, track, distribute, and monetize pieces of onli...