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This analyst insight examines the market forces driving AI adoption in CX management and explains why governance must evolve alongside automation. It outlines the operational and compliance risks of poorly governed AI, identifies the core pillars of effective governance, and provides a practical roadmap for organizations seeking to deploy AI respon...

This report examines the key transformations shaping India’s circular economy for used electrical and electronic equipment (EEE) and assesses the growth opportunities emerging from these shifts. It analyzes how rising volumes of used EEE, evolving regulatory frameworks, data security expectations, global supply chain uncertainty, and ongoing digita...

06 Jul 2020  |  Europe  |  Market Research

European Customer Experience Outsourcing Services Market, 2020

Integration of Advanced Technologies Transforms Customer Experience Outsourcing Services by Enhancing Efficiency and Effectiveness

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Key Issues Addressed

The customer experience (CX) outsourcing services market has undergone a significant shift in the last few years. The market in Europe is characterized by demand for specific languages, small regional sectors, different requirements unique to certain countries, and increasing demand for nearshoring. Evolution in the outsourcing industry has led to...

05 Jan 2021  |  Global  |  Market Research

Data Integration to Drive Global Total Airport Management (TAM) Market Growth, 2030

Airport Operations are Being Optimized Through Events Prediction and Collaborative Decision Making Based on Real-time Information

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The future of airport management will be based on the performance of individual stakeholders; all agents - from landside to terminal and airside - will be brought onto a single platform, which will result in real-time analysis to support decision making. Total airport management (TAM) supports data-driven decision making, holistic KPI management, a...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on communic...

24 Sep 2021  |  Global  |  Market Research

Airport Digitalization—Technology Trends and Future Best Practices

Big Data, Advanced Analytics, and Cloud Computing Help Transform the Technology Strategy of Airports

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Global airports have faced extreme challenges in generating sustainable revenues and maintaining expenditure due to the sudden decline in passenger demand and aircraft operations caused due to the COVID-19 crisis. The sudden spread of the coronavirus, slow vaccination rates, uncertain travel regulations, declining passenger confidence, and recedin...

Businesses have already realized that sharing assets will bring not only multiple, sustainable added values but also financial and social benefits. Consumption within businesses will shift from the ownership model to the usership model. Businesses have realized that reducing the use of natural resources through sharing helps bring down CO2 emiss...

Frost & Sullivan has identified that the education vertical is ripe for digital transformation and adoption of modern communications and collaboration technologies to improve operational efficiencies, improve instructor performance and enhance students’ experience. COVID-19 unmasked this sector’s lack of preparedness to address the sudden need f...

Technology in Asia-Pacific has grown significantly in recent years, and countries in the region have been quick to adopt fast-growing technologies, such as IoT and connected cars, and embrace digitalization. However, the COVID-19 pandemic presented substantial challenges, including disruptions in the semiconductor supply chain, which affected the a...