Search results for: 'organization future plan regarding workforce'

The Philippines contact center applications market generated revenue growth of 4.2%, with market revenue of $21.7 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR)...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

This research service examines the Contact Center as a Service (CCaaS) market in Europe. The CCaaS market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 2020 and provides ...

The research service focuses on the Brazilian pulp and paper chemicals market, including main products regarding pulping, bleaching, finishing, and coating processing. The analyzed pulp and paper chemicals have been an important presence in the market for years. Even though they present as a mature stage in the market, the total pulp and paper che...

SASE has gained prominence, but its actual adoption from a single vendor remains low globally. SASE is a very intrusive concept and has caused prudence and cautiousness among global businesses. Confusion and misconception about SASE remain high among businesses, as many still perceive it as a cloud-delivered security solution, not a total network s...

06 Jun 2017  |  Global  |  Market Research

Internet of Medical Things, Forecast to 2021

Growth Opportunities, Challenges, and Future Perspectives in Healthcare

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Healthcare is one of the industries facing disruption by technological advances in the Internet of Things (IoT) space, and yet it is only partially aware of the advances, potential, and benefits. Almost 60% of healthcare organizations have already adopted healthcare IoT or Internet of Medical Things (IoMT), and realized cost savings, improved their...

By 2023, biologics constituted 44% of the therapeutic pipeline, with antibodies and recombinant proteins as leading categories. Nevertheless, advancements in these fields decelerated, with most of the expansion happening in heterologous cell treatments, synthetic nucleic acids, and viruses. The global biologics pipeline will shift toward more compl...

12 Jun 2020  |  North America  |  Market Research

US Department of Homeland Security Spending Plan to 2024

An Assessment of the COVID-19 Impact on Agency Budgets

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Key Issues Addressed

The 2021 Department of Homeland Security (DHS) budget request was released in February 2020, and revealed a decrease from the 2020 enacted budget. However, the proposed budget remains in line with the current administration’s commitment to: • reinforce the US southern border, • build up cyber security defenses, • harden the US infrastructu...