Search results for: 'ranging agents'

Opportunities for chemical, biological, radiological, nuclear, and explosive (CBRNE) threat agent detection systems are being largely driven by increasing threats of terrorist attacks. Chemical threats involve use of harmful and toxic industrial chemicals or materials and release of poisonous gases. Biological threats include premeditated attacks b...

This study is an assessment of the contact center industry across 6 regions in APAC: Australia & New Zealand, ASEAN, Greater China, India, South Korea and Japan. It contains market sizing and forecasting in terms of number of contact centers, number of agents as well as number of agent positions at an overall Asia Pacific level, as well as by regio...

During the forecast period (2024-2029), the customer experience management (CXM) market in Latin America and the Caribbean (LAC) will expand, mainly due to 2 factors: 1) the growing recognition of CX as a potent tool for competitive advantage and 2) the increasing motivation among businesses to outsource their CX activities. This market is poise...

The polymerization additives market comprises segments including nucleating agents, stabilizers, antiblock, slip, antistatic, and others (including processing aids and organic peroxides). By end-use industry type, the market is divided into construction, automotive, consumer goods, packaging, and others (electrical and electronics and medical). Add...

Artificial intelligence is fundamentally transforming cybersecurity operations from reactive, analyst-driven monitoring into intelligent, adaptive, and increasingly autonomous security ecosystems. As organizations face escalating cyber threats, expanding attack surfaces, and persistent security talent shortages, AI is becoming a strategic enabler t...

This edition of IT, Computing and Communications (ITCC) Technology Opportunity Engine (TOE) explores transformative innovations reshaping enterprise digital infrastructure. It showcases advancements across cloud-native platforms, edge computing, AI, and immersive technologies. Highlighted solutions include a unified edge management system streamlin...

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

The customer experience outsourcing (CXO) services market was significantly hit by the COVID-19 pandemic in 2020, especially when measuring revenue in US dollars. However, the negative impact was not as great as in other economic sectors, as a couple of positive trends were accelerated by the COVID-19 crisis. Social distancing regulations across th...