Search results for: 'real world data'

Although artificial intelligence (AI) has been around for decades, and the contact center industry has been leveraging it for years, recent advancements in AI have rapidly accelerated. The latter half of 2024 spouted industry excitement for next-level GenAI - agentic AI, also sometimes called autonomous AI. Agentic AI can act as the glue for orches...

The rapid proliferation of SaaS applications has outpaced many organizations’ ability to maintain visibility and control, exposing critical security gaps and increasing the risk of data breaches due to insufficient SaaS-specific protections. This has accelerated growth in SaaS security posture management (SSPM) solutions that feature broad, pre-bui...

Wireless network test equipment is used to evaluate wireless signals based on a variety of criteria, including network availability, connectivity, and utilization. The market includes equipment and solutions used to test and validate the integrity of cellular wireless networks. AI is becoming central to how modern wireless networks are built, opera...

18 Mar 2020  |  Global  |  Megatrends

The Future of Privacy and Cybersecurity, Forecast to 2030

Exploring New Frontiers and Challenges for Network Security in a Connected Era

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This study explores the rapidly-evolving landscape of privacy and cybersecurity triggered by a rise in the number of connected devices. By 2030, a complex mesh of 200 billion devices around the world will exist, with over 20 connected devices per human. Every connected device in a smart home or city will be a potential access point to our most sens...

Gamification is the use of game thinking and mechanics in real-life contexts to solve real-life problems. It is applied to non-game applications to encourage people for better engagement and adoption of processes. Gamification helps users to focus on completion of certain tasks, which are usually considered boring (filling out survey forms, shoppi...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

The COVID-19 pandemic has revitalized the importance of resilient and future-ready water and wastewater infrastructure. Municipalities and industries across the globe have begun adopting net-zero, decarbonization, and circularity goals to become sustainable, resilient, and future ready. IoT-based solutions have become a vital cog in helping end use...