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The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The global dependence on fossil resources is causing increasing concern since it is associated with several environmental issues which contribute to global warming. There are issues related to peak oil and security of supply, as well as price instability and global equity aspects. The utilization of biochemicals in manufacturing basic building bloc...

15 Apr 2015  |  North America  |  Market Research

SIEM and Log Management Global Market Analysis

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Security information event management (SIEM) and log management (LM) products have been used traditionally by organizations for compliance reporting and auditing. SIEM/LM are integral to advanced persistent threat defense (APT) as statistical baselines can be established to monitor enterprise networks for anomalous behavior. SIEM can be the last ch...

This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. There are many varying market definitions of exactly what a VPN is. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combina...

In the late 1990s many Venezuelan service providers immediately embraced the web hosting model as a means to add value to the basic Internet access offering. However, the market was undoubtedly not mature to neither demand nor adopt more advanced infrastructure outsourcing services.The IT outsourcing business market model that emerged in Venezuela ...

Recent innovations in advanced information and communication technologies have enabled the digital transformation of financial services. As one of the fastest growing mobile network markets in the world, the Middle East represents an attractive opportunity for mobile-backed financial services solutions. The Gulf Cooperation Council (GCC) region has...

This edition of Trend Opportunity Profiles features trend advancements in Social and economic dimensions. The study examines the following trends: • Reskilling, • Food security • Revenge tourism • The “permacrisis” shaping consumer demand • The shifting social status of women • Content creator marketplaces • The pensioner boom Trend O...

This market insight / whitepaper studies the opportunities ahead for the OLED market in India in both displays and lighting applications.

The density of electronics-based products is increasing in a majority of verticals due to trends such as digitization, smart homes, and connected devices for Internet of Things (IoT). Hence, it is important to check compatibility of these products with unintentional electromagnetic interference (EMI) that can hamper the efficient functioning of th...