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Climate change and the resulting environmental regulations continue to affect all European sectors, including the building construction and demolition space. The European Green Deal, a package of policy initiatives, boosts efficient resource use, outlining investments needed for climate mitigation and adaptation. It calls for a 40% reduction in ove...

Across Asia-Pacific (APAC), digital transformation has led to a surge in the adoption of emerging technologies such as cloud, Internet of Things (IoT), and web-based applications among companies from diverse verticals looking to improve efficiency across every area of business operation. However, as technology adoption rates accelerate, organizatio...

In the last few years, the practice of identifying someone based on their gender has lost importance. People have realized the extent of gender-based discrimination in society, in the workplace, and in the marketplace. More and more people have chosen to declare themselves nonbinary, to avoid being confined by the traditional definition of male or ...

Powder coatings are used in electrical appliances, transportation, architectural, furniture, industrial, pipeline, and agricultural, construction, and mining equipment (ACME) end-use industry applications. Powder coatings demonstrate an increasing preference over conventional liquid paints and other coating types in several applications, driving de...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

Law enforcement and public safety agencies increasingly adopt body-worn cameras to ensure transparency and accountability in policing. Body-worn cameras are critical for enhancing officer safety, reducing liability risks, and strengthening community trust. The growth potential of the body-worn camera solutions market is significant, driven by the i...

Modular construction is a type of construction where building units are prefabricated off-site in a controlled manufacturing plant and then transported and assembled on-site. This process reduces construction time, produces less waste, and is more cost-effective than conventional construction methods. In this study, Frost & Sullivan focuses on mate...

BFSI organizations are exploring ways to expand their business and boost the productivity of their employees while establishing closer relationships with their customers while delivering great products/ services. Digital transformation is really enabling BFSI organizations to unlock these outcomes. Extending this further, BFSI contact centers focus...

Onshore wind energy involves the harvesting of wind power from wind turbines set up on land. Its growing popularity as a means to meet country-specific clean energy targets along with strong regulatory support are driving industry growth globally. Corporate interest in procuring wind power to meet renewable energy goals as well as falling wind turb...