Search results for: 'monitoring changes'

To be successfully employed in a contact centre in South Africa, an individual is expected to have a good command of the English language as well as advanced numeracy, technology, and customer service skills. However, skill shortages are a major challenge in the South African contact centre market. Also, a recent change in the requirements to recei...

The market for grinding machine tools is mature, and is experiencing a low growth rate. This has created an environment with a high degree of competition as companies seek ways to maintain their current market shares, venture into new markets to increase their market share, and investigate partnering, and consolidating options. Although there have ...

The study focuses primarily on the growing third party logistics (3PL) market in Australia. The logistics industry in Australia is developed and is growing at a medium rate. The structure of the logistics industry is changing due to the evolving needs and demands of the customers. Due to these changes, the demand for 3PL services is also increasing...

The two-wheeler industry in India is arguably the biggest two-wheeler market in the world and has been undergoing significant changes in the last 5 to 6 years as a result of multiple factors. These include government regulations, OEM innovation and development, customer demographics changes, and the overall economic health of the country. For examp...

With climate change having a significant impact worldwide, decarbonization, decentralization, and digitalization are the three main 'Ds' transforming the power sector today. Reports published by many government agencies have forecast the growing penetration of distributed and renewable energy technologies in the overall power market. The main obje...

The need for innovation is driving growth in disruptive business models. Traditional industries such as transportation, housing, delivery, finance, and banking have been challenged by new entrants with disruptive business structures which are challenging the old regulatory rules that previously governed the markets. Emerging technologies such as AI...

Driven by behavioral, city-related, or technologies trends, shared mobility is set to generate several opportunities. Technology has changed the way people move from point A to point B, over the last decade. Transportation services have become more connected and shareable with the rise of platform apps. Over the next decade, this technology-led ...

Research Scope: Political, Economic, Social, Technology, Legal, and Environment Analysis Geographic Scope: US, UK, EU What makes this study unique? It analyses the changing political, economic, social, technological, legal, and environment across the US, UK, EU, while highlighting the implications of these changes. Key Questions Answered: What i...

This Frost & Sullivan research service analyzes the global contact center (CC) solutions market, focusing on the cloud segment. The study categorizes the market into 4 key regions: North America, Europe, Asia-Pacific, and the Caribbean and Latin America. Cloud CC solutions provide flexible scalability and better business continuity, disaster rec...