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In this first Customer Experience Management report for Malaysias Retail Banking industry, Frost & Sullivan explores the relationship of the experiences provided by banks for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purchase) of their journey, thr...

The growth in the IT Infrastructure market in Colombia is mainly driven by the fact that companies are realizing the importance of focusing on core business rather than on support departments. At the same time the velocity at which technology evolves, makes companies understand the benefits of its IT infrastructure to be managed by experts.

The Brazilian market of IT infrastructure outsourcing has been going through a growing trend of adopters, taking advantage of a change in companies' cultural behaviour and need for more efficient processes, increases in productivity and possibility to lower investments in physical infrastructure. Moreover, market saturation yet allows good rates fo...

Information technology (IT) is becoming one of the major contributors of gross domestic product (GDP) growth recorded in India in recent years. It is primarily driven by IT services industry. India is empowering world’s biggest corporates through its IT services; however, back home, it still lacks the basic infrastructure to compete with the global...

The UCaaS and cloud meeting services markets exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support unified communications and collaboration among their employees. Solid economic GDP growth across the region (6.3% according to the IMF and 6.2% according to ECLAC, a...

Contact center outsourcing offers businesses several advantages such as cost savings, business flexibility, and access to skilled talent, the best-in-class technology, and a mix of locations and delivery models. Also, outsourcing helps reduce the cost and risk exposure to businesses, and protects companies from industry, economic, and political unc...

Digital transformation has become a priority for enterprises. Data centers are the backbone of a digital economy and an integral part of a digital business’s strategy. The data center colocation services industry is witnessing higher competitive intensity, compelling service providers to build scalable facilities with best-in-class design and t...

Frost & Sullivan’s global team of analysts and consultants continuously research a wide range of industries across the globe. The primary and secondary analysis spans the entire value chain, identifying organizations that consistently develop new growth strategies based on a visionary understanding of the future and a proven ability to effectively ...