Search results for: 'test of use'

The main objective of this research service was to investigate the current use and future adaptation of agent performance optimization (APO) solutions in European contact centers. Quality monitoring and workforce and performance management systems are the most widely deployed and used APO applications in Europe. Furthermore, large contact centers h...

The operator services (OS) market is an industry having multiple facets. The most important aspect of wireline telecommunications is that it is losing revenues to wireless communication. The more people use wireless phones, the less they use wireline phones. This creates fewer opportunities for wireline providers to provision operator services. ...

Medical devices utilizing single imaging technology have been used for decades. While single imaging technology has its merits, multimodal or combination of different imaging techniques have the potential to improve the diagnostic accuracy of the physician and help achieve better treatment outcomes. With the introduction of whole-body PET-CT and SP...

Despite having disrupted most markets in terms of sales and profitability, the pandemic has ignited the minds for building a safer and convenient environment. Making the best of the situation is the connected automotive industry with trending use-cases that build the new normal across consumers. Adapting to the newer form of travel, Frost and Sulli...

This edition of the Industrial Bioprocessing TOE features information on the deployment of entrained-flow and circulating fluidized bed gasification processes for the conversion of various waste feedstock into gaseous fuel. The TOE covers innovations based on automated indoor farms and agricultural robots for high-yield crop production and weed rem...

Video telematics solutions are poised to become the norm amongst enterprise fleets in the initial phase, owing to reduced vehicle claims, efficient driver exoneration, and higher realized return on investment. Medium and heavy-duty commercial vehicles for long-haul vehicle operations are primarily poised to be early adopters of video telematics, gi...

2020 was a year of uncertainty for the US economy. It grappled with a contraction in its output as an economic fallout from the coronavirus pandemic. In addition, the new US administration has signaled tectonic shifts in economic policy, which will influence growth recovery. As the economy stages a strong recovery in 2021—buoyed by large-scale fede...

This market insight looks at the tools and strategies being used to harness the voice of the customer (VoC), as part of the broader industry effort to improve the customer experience. It incorporates customer use cases from interviews on customers VoC goals, initiatives, and best practices.

Digital certificates and the underlying public key infrastructure (PKI) are embedded in many aspects of daily digital communication extending well beyond the traditional use case of leveraging SSL/TLS certificates to secure public-facing websites. In a hyperconnected world, digital certificates provide confidence in use cases ranging from authentic...