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Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success

Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success

Improving Employee Experience a Top Business Priority to Unlocking Future Growth Potential

RELEASE DATE
19-May-2023
REGION
Global
Deliverable Type
Market Research
Research Code: PE48-01-00-00-00
SKU: IT04702-GL-MR_27642
AvailableYesPDF Download
$2,450.00
In stock
SKU
IT04702-GL-MR_27642

Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success
Published on: 19-May-2023 | SKU: IT04702-GL-MR_27642

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Description

VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used to boost EX to increase employee retention, engagement, job satisfaction, and improve employee performance. EX is a top business priority because of the proven correlation between an engaged employee’s experience and a better customer experience. Therefore, employee listening, and voice of the employee (VoE) analytics solutions have become crucial areas of investment for businesses as customer retention surges in priority. This report discusses the top three strategic imperatives on the global VoE industry, solutions used to gather VoE data, EX and CX correlation, VoE evolution over the years, aspects impacting EX and VoE in 2023, top 10 trends, growth drivers, restraints, and growth opportunities in the VoE analytics market.

Author: Ankita Singh

Table of Contents

Relevant Definitions

Relevant Definitions (continued)

Why is it Increasingly Difficult to Grow?

The Strategic Imperative 8™

The Impact of the Top Three Strategic Imperatives on the Global Voice of Employee Industry

Growth Opportunities Fuel the Growth Pipeline Engine™

Introduction to Voice of Employee (VoE)

5 Stages of the Employee Lifecycle

Solutions to Gather VoE Data

Employee Experience and Customer Experience Correlation

VoE Evolution

Top 10 Trends Impacting the VoE Market

Top 10 Trends Impacting the VoE Market (continued)

Aspects Impacting EX and VoE in 2023

Growth Drivers

Growth Restraints

VoE Analytics Solutions Provider Examples

Growth Opportunity 1—Partnerships and Acquisitions

Growth Opportunity 1—Partnerships and Acquisitions (continued)

Growth Opportunity 2—Enhancement of Visualization and Reporting Capabilities

Growth Opportunity 2—Enhancement of Visualization and Reporting Capabilities (continued)

Growth Opportunity 3—Emphasis on Security and Data Compliance

Growth Opportunity 3—Emphasis on Security and Data Compliance (continued)

List of Exhibits

Legal Disclaimer

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Impacting your company's future growth potential.

VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used to boost EX to increase employee retention, engagement, job satisfaction, and improve employee performance. EX is a top business priority because of the proven correlation between an engaged employee’s experience and a better customer experience. Therefore, employee listening, and voice of the employee (VoE) analytics solutions have become crucial areas of investment for businesses as customer retention surges in priority. This report discusses the top three strategic imperatives on the global VoE industry, solutions used to gather VoE data, EX and CX correlation, VoE evolution over the years, aspects impacting EX and VoE in 2023, top 10 trends, growth drivers, restraints, and growth opportunities in the VoE analytics market. Author: Ankita Singh
More Information
Deliverable Type Market Research
Author Ankita Singh
Industries Information Technology
No Index No
Is Prebook No
Keyword 1 Customer Experience Analysis
Keyword 2 Customer Experience Solutions
Keyword 3 Voice of Employee Analytics
Podcast No
WIP Number PE48-01-00-00-00