Search results for: 'data mitigation solutions q2 2020'

The customer experience (CX) management market is projected to grow steadily throughout the forecast period. This expansion is primarily driven by 2 key factors: (1) the increasing recognition of CX as a strategic differentiator, and (2) the rising trend among businesses to outsource their CX operations.Generative AI is set to be a major disruptor ...

The naval EO/IR domain will continue to grow and evolve, with countries implementing naval modernization and forcing expansion programs as global tensions rise and as neglected fleets reach their expected end-of-life dates. The need for modern and more capable multi-role fleets comes as European and North American navies become involved within the ...

The global video telematics market is on a robust growth trajectory, driven by fleets upgrading from traditional fleet management systems to advanced video-enabled solutions. For many providers, video telematics has evolved from just being a peripheral product into a core revenue driver for fleet operators. The tangible benefits of investing in vid...

In future conflicts, it will be essential for warfighters to maintain a robust and data-driven operational decision-making process. Supporting this capability, artificial intelligence (AI) is critical to enabling action at the speed of the digital battlespace, which will be far faster than the human ability to process and act on data. Practically, ...

The need to decarbonize the industrial economy is becoming ever more important. Much has been achieved so far in the decarbonization of power generation, but progress in the realm of industrial decarbonization has been relatively slow. This is now gradually changing as businesses seek to comply with environmental, social, and governance (ESG) goals...

Growth rates for the European customer experience (CX) outsourcing market have declined from the double-digit pace of 2020 and 2021, partly due to economic headwinds such as rising interest rates and fluctuating exchange rates. Moderate growth is expected between 2023 and 2025, with a recovery expected to start in 2026. The introduction of generati...

06 Nov 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Australia Cloud Contact Center Services, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Australia has one of the most mature cloud contact center markets in Asia-Pacific with high awareness levels and increased deployments. While the use of legacy on-premises contact center systems is prominent, a growing number of organizations are seeking to shift to the cloud to cope with the new market requirements. Cloud contact centers enable or...

Frost & Sullivan has recognized remote patient monitoring as one of the top 5 trends in digital health investments. This report addresses how the Internet of Medical Things (IoMT) market offers significant growth opportunities in remote patient monitoring for all healthcare stakeholders and leading information and communication technology (ICT) com...

The Asia-Pacific contact center applications market generated $825.3 million in revenue in 2021, registering an annual growth of 9.5%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set...