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The global Unified Communications-as-a-Service (UCaaS) market is undergoing a significant transformation, fueled by digitalization, hybrid work adoption, and rapid advancements in artificial intelligence (AI). Organizations worldwide are prioritizing modern communications as a strategic pillar of digital transformation, driving steady growth in UCa...

03 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American UCaaS Market

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global COVID-19 pandemic has accelerated decades-long trends including the move to remote and hybrid work, the rise of virtual organizations and the adoption of digital business models whereby all or most customer interactions take place over digital channels. The recent crisis has also elevated businesses’ awareness of the need for more robust...

The uncertain future economic viability of the telecom business necessitates immediate changes. As mobile operators struggle with an identity crisis, their vendors have been acquiring new strengths to tackle the potential with digital through M&A, e.g., Ericsson acquired Vonage, and global IT players have been encroaching into the network space, e....

The European unified communications-as-a-service (UCaaS) market is maturing quickly. This, combined with intensifying competition, is driving market participants to accelerate innovation and develop sustainable growth strategies. This Frost Radar analysis provides a perspective on key trends and assesses 19 growth and innovation leaders. The Frost...

Frost & Sullivan’s Trend Opportunity Profiles cover specific opportunities emerging from future trend evolutions and are designed to help clients discover and prioritize the most consequential mid-to-long term trends transforming their business growth environment. To create each profile, Frost & Sullivan analyzes the trend opportunity across key in...

This series features novel business approaches and innovations in the retail space. It is a set of profiles that illustrate the trends offering holistic and interactive experiences for customers as well as convenience and benefits to retailers. To develop a business ecosystem that delivers high customer engagement, companies are investing in advanc...

The demand for web conferencing has increased significantly as companies seek greater savings on travel costs and look to implement efficient collaboration across geographically dispersed teams. Improved user experiences and expanded use cases are further driving adoption. Mobility, social media, and video are reshaping how web conferencing will be...

Scope of the Study Blockchain was conceptualized by Satoshi Nakamoto. Blockchains are a new data structure in which data is replicated at every node on the network to create permanence and resilience. There are ~600+ digital currencies and ~70+ digital assets built on platforms such as Ethereum and Counterparty. The Blockchain ecosystem includes ...

Countries across the world are moving toward a low-carbon economy. Electric vehicle adoption is gaining traction as a part of this shift, with rapid penetration expected beyond 2025 as the market for EV adoption matures and more EVs become available for commercial sale. In Europe, the transition to zero-emission vehicles is an important element ...