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22 Dec 2023  |  Global  |  Market Outlook
Top 10 Growth Opportunities in Customer Experience (CX), 2024
Employee Experience and AI Drive CX Investments in 2024
The Customer Experience industry benefitted greatly from the COVID-19 pandemic, which shifted millions of agents to work-at-home (WAH) models and accelerated cloud contact center-as-a-service (CCaaS) adoption. In 2021 and 2022, investments soared; however, in 2023 global economic and political unrest created a more conservative and focused approach...
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05 Sep 2025  |  Global  |  Market Research
Growth Opportunities in Global Hospital Command Centers, 2024–2029
Hospital Command Centers Experiencing Transformational Growth Due to AI Advancements and Acceptance
The healthcare industry is at a tipping point, where it must balance human and technological elements to deliver an optimal level of care. While the COVID-19 pandemic exposed many cracks in the healthcare value chain, it also got the stakeholders together to invest in technology that supports remote monitoring and treatment. It also provided an opp...
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03 Jun 2020  |  South Asia, Middle East & North Africa  |  Market Research
Transformation Trends in Dubai’s Logistics Industry, Forecast to 2023
Effect of Disruptive Trends on Dubai’s Transport and Logistics Industry
Since the early 2000s, Dubai has made significant economic improvement with the help of its economic diversification initiatives. Dubai’s transportation and logistics industry has also changed notably with low logistical and operational costs and favorable government policies attracting investors from around the world, marking the region as a gatew...
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26 Jun 2020  |  Global  |  Market Research
Global Integrated Facility Management (IFM) Market, Forecast to 2026
Technology Integration, Evolution of Business Models and Addition of Service Lines are Expected to Drive Growth in the Market
The global integrated facility management (IFM) market has the highest rate of growth within the overall outsourced facility management (FM) industry, followed by bundled-service and single-service FM offerings. It is also going through a period of major transformation, driven by technological advancements, upcoming business models, challenging mar...
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30 Sep 2020  |  Asia Pacific  |  Market Research
Mega Trends in Asia-Pacific to Drive the 5G Enterprise Market, 2019–2024
Mega Trends in the Region are Creating New Opportunities and Business Models for the 5G Enterprise Market
In Asia-Pacific, Mega Trends, such as growth in aging population, slowing or declining population growth, and migration from rural to urban areas, are posing new challenges to end users in vertical industries. This is driving the need for enterprises to transform to enable new use cases that are critical to support and optimize enterprise business ...
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03 Nov 2020  |  South Asia, Middle East & North Africa  |  Market Research
Innovative Cloud-based SaaS Business Models Driving the GCC Connected Trucks Telematics Market, 2022
With Improved Technological Enhancements, Future Growth Potential is Expected to Remain Optimal Despite Volatile Economic Conditions
The connected trucks telematics market in the Gulf Cooperation Council (GCC) region is poised for a slow growth due to perilous economic conditions. The market—in an economy hit by the double impact of the ongoing Coronavirus 2019 (COVID-19) pandemic and the slump in oil prices—is dominated by local aftermarket participants, while OEM suppliers are...
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06 Nov 2020  |  Global  |  Market Research
Changing Construction Practices Transforming the Global Construction Coatings Market, 2020
Durable Waterborne and Powder Coatings Technologies Represent Key Growth Opportunities
This study presents an assessment of the current status and future prospects of the Global Construction coatings market. It takes into account volume shipments and revenues generated from construction coatings from 2017 to 2027. Revenues are recorded at the manufacturer level. Decorative architectural coatings is a market that is widely researched ...
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23 Nov 2020  |  Asia Pacific  |  Market Research
Cloud Migration Fueling Hong Kong Contact Center Applications Market, Forecast to 2026
Demand for Personalisation and Multilingual Support to Drive Future Investments
The Hong Kong contact center applications market generated revenue growth of 4.7%, with market revenue of $16.5 million in 2019 driven by technology up-gradation, cloud migration, and adoption of new technologies including analytics, automation, and self-service applications. The market is projected to grow at a Compound Annual Growth Rate (CAGR) o...
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15 Feb 2021  |  North America  |  Market Research
Artificial Intelligence and Robotic Innovations Transforming the Global Endoscopy Devices Market
Growth Strategies Driven by Breakthrough Technologies
As the need and preference for minimally invasive surgeries are rapidly rising, the demand for endoscopic procedures is also witnessing substantial growth. Since endoscopes are minimally invasive and use the natural openings of the body for insertion to aid physicians with enhanced images for the purpose of diagnosis and therapy, the need for scope...
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11 Mar 2021  |  North America  |  Market Research
Top Predictions for the 2021 UCC Market
Transforming a Crisis into an Opportunity
Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...
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