Search results for: 'response artificial intelligence'

This research service covers the spinal surgery market in the United States. The market has been analyzed based on spinal implants such as fusion and fixation devices, artificial discs, vertebroplasty and prosthetic disc nuclei. Further, market dynamics and revenue forecast and analysis, and competitive landscape have been discussed for each of t...

The global automotive aftermarket offers a safe haven for suppliers and investors, but there is very little information available to help them identify new opportunities in emerging countries. In response, Frost & Sullivan has created a new research tool aimed at helping its subscription partners grow. Analysts have developed estimates of the marke...

09 Sep 2015  |  Global  |  Megatrends

New and Future Business Models for Energy Utilities

Distributed Generation, Smart Technology, and Renewable Energy Drive Business Model Innovation

Infographics

×

The traditional utility business model of a pure-play centralised power producer and provider will soon be extinct. Distributed generation (DG) will increasingly feature in new utility value propositions as utilities try to capture more downstream opportunities. These will include several models, from an aggregator of DG to providing complete energ...

The main objective of this research service was to investigate the current use and future adaptation of cloud contact center solutions in European contact centers. One-third of the respondents outsource some customer care activities. The United Kingdom has the highest proportion of companies that outsource, while Benelux has the least. Outsourcing ...

For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...

The Infrastructure as a Service (IaaS) market remains highly active worldwide, having reached an astounding U$45.6 Billion in revenues in 2018. While adoption pace and patterns vary, all regions—North America, Europe, Latin America, and Asia-Pacific—are firmly on the path toward the cloud. In this report, we review key findings from the 2018 Clou...

An excellent customer experience (CX) is strategic to every organization’s sustained business growth and is overtaking product and pricing as a key brand differentiator. Customers view positive experiences based on highly personalized, relevant, proactive, and engaging interactions. These interactions have become even more relevant during the COVID...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...

While most companies in the Asia-Pacific region are expected to explore the Contact Center as a Service (CCaaS) model, many of them would look for ways to increase the returns on their investment from their existing infrastructures. These companies are likely to adopt hybrid solutions, as established system vendors start offering more deployment op...