Search results for: 'learning experience platform'

Automotive manufacturing is a complex and ever-evolving industry shaped by technological advancements, economic conditions, and consumer preferences. As the demand for automobiles grew, automotive manufacturing has evolved from being highly reliant on manual labor to adopting new technologies and mass production techniques. The most important devel...

In today s business environment, privileged access can include human and non-human users beyond the IT team. The proliferation of privileged accounts and their privileged access points are vulnerable entry points for hackers. The rising adoption of cloud-based infrastructure and services expands the attack surface further and introduces significant...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

The automotive retail market in Brazil is at the helm of change and is currently being disrupted by a number of transformative shifts, such as newer dealership formats (pop-up stores, experience outlets, online vehicle commerce, virtual live stores), and omnichannel (online-to-offline customer journeys, digital technologies, newer vehicle financin...

The professional headset market will continue to experience notable growth rates due to the evolution of software-based communications and collaboration services and the need to improve worker productivity. The largest opportunity lies within professional headsets that offer PC USB connectivity and value-added features to optimize the software com...

This report looks broadly at the role of reality technologies in healthcare, investigating the landscape for established and emerging products and vendors; top growth opportunities for major healthcare use cases; and the potential adoption trajectory and competitive dynamics impacting the market. Virtual reality refers to an interactive, immersive...

The special needs car solutions market is evolving consistently, with a widening sector focused on providing vehicles and solutions tailored to individuals with unique mobility requirements. This abstract presents an overview of the key aspects within this market, highlighting its significance, trends, challenges, and innovative advancements. This...

The human resources function faces significant disruption as artificial intelligence (AI) technologies mature. While the chief human resources officer organization has been adopting digital technologies to drive greater integration, automate processes, and improve workflows, Generative AI (GenAI) now offers the potential to create a transformative ...

The global facility management (FM) industry is entering a new phase of accelerated transformation driven by economic uncertainty, supply chain volatility, rising energy costs, and intensifying sustainability demands. In 2026, FM strategies are being shaped by the need for resilient operations, credible environmental, social, and governance (ESG) p...