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17 Dec 2009  |  North America  |  Market Research
North American Contact Center Outsourcing Markets
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American contact center outsourcing market by vendor tiers and market share for major market participants. Tier I vendors are profiled along wi...
$4,950.00
Special Price $3,712.50 save 25 %
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25 Sep 2008  |  Latin America  |  Market Research
Latin American Contact Center Solutions Markets
The market for contact center solutions in Latin America has already reached a level of relative maturity, composed mostly by international and regional participants. However, there is an increase in the number of local participants and international new entrants in the region. In this research service, pricing, competitive and technology trends a...
$6,950.00
Special Price $5,212.50 save 25 %
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15 Sep 2010  |  North America  |  Market Research
North American Contact Center Outsourcing Markets
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support / help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market b...
$4,950.00
Special Price $3,712.50 save 25 %
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29 Jun 2011  |  North America  |  Market Research
North American Contact Center Systems Market
This research service covers the state of the North American contact center systems market. Market segments covered include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and restraints for gr...
$10,000.00
Special Price $7,500.00 save 25 %
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09 Feb 2012  |  North America  |  Market Research
North American Contact Center Outsourcing Markets
Onshore, Offshore, and Home-agent Strategies
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. Contact center services provided by outsourcers include customer service, tech support/help-desk, sales, collections, and other BPO services. This study provides market size, revenue forecasts and breakdown of the market by ...
$4,950.00
Special Price $3,712.50 save 25 %
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03 Sep 2012  |  North America  |  Market Research
North American Contact Center Systems Market
Analytics to Lead the Way for Growth
This study covers the state of the North American contact center systems market. Market segments include inbound contact routing systems, IVR/voice portal systems, outbound dialer systems, quality monitoring systems, workforce management software, and contact center analytics. The study discusses the drivers and the restraints for growth, as well a...
$12,000.00
Special Price $9,000.00 save 25 %
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25 Jan 2017  |  Global  |  Market Research
Hong Kong's Contact Center Outsourcing Market Update
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Hong Kong’s contact cen...
$2,000.00
Special Price $1,500.00 save 25 %
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25 Jan 2017  |  Global  |  Market Research
South Korea's Contact Center Outsourcing Market Update
Need to Deliver Deeper Customer Engagement and Enhanced Lifecycle Capabilities Transforming Outsourcing Space
The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...
$2,000.00
Special Price $1,500.00 save 25 %
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05 Jul 2021  |  Asia Pacific  |  Market Research
Japan Data Center Colocation Services Growth Opportunities
Increasing Enterprise Cloud Adoption and Accelerating Digital Transformation Initiatives Boost Colocation Services Growth Pipeline
Japan is an important data center colocation services market in Asia-Pacific. Increase in enterprise digital transformation initiatives, well-developed network and connectivity infrastructure, and rise in cloud technology adoption are expected to drive the markets continual growth. Surge in colocation services demand prompts services providers to i...
$4,950.00
Special Price $3,712.50 save 25 %
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22 Aug 2019  |  North America  |  Market Research
Contact Center Buyers Guide, North America, 2019
Providers Look to Harness AI to Infuse Intelligence in the Customer Experience
New analysis from Frost & Sullivan's Digital Transformation program finds that growth continues in all areas of the contact center market: premise-based systems, the cloud, and hybrid configurations. Analytics, quality monitoring, and recording continue to be bright spots for growth, but emerging areas are taking center stage as companies transitio...
$3,000.00
Special Price $2,250.00 save 25 %