Search results for: 'operations'

Identifying growth opportunities in the test & measurement industry beyond the existing business could bring about changes in the competitive landscape. It is no longer test equipment vs. test equipment: Manufacturers cannot focus on hardware alone. Instead, the potential exists for an entirely new services model that focuses on platforms and the e...

Oil and gas companies, oil and gas service companies, law firms, financial service companies, and government institutions, have all been calling for competitive advantage through mergers and acquisitions (M&A) in Malaysia. In recent times, Malaysian oil and gas service companies have been adversely hit by the low oil price regime. Petronas, the lea...

5G represents a fundamental shift in communication network architectures that will accelerate revenue generation through innovative services facilitated via 5G-enabled smartphones, tablets, laptops, and Internet of Things (IoT) devices. It will deliver a potent combination of network capabilities and flexible options for network deployments, servic...

31 Aug 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Customer Experience Outsourcing Services Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) continues to be recognized as a distinct business function and takes center stage in many business strategies. Contact centers play an important role in helping companies acquire and retain customers. Contact centers can be perceived as the face of an organization: a hub of customer service and engagement, and the focal poi...

08 Sep 2020  |  Asia Pacific  |  Frost Radar

Frost Radar™: Asia-Pacific Facilities Management Market, 2020

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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In light of the COVID-19 pandemic, the built environment has reached a point inflection concerning health and safety improvements. Building occupants are increasingly cautious about their physical surroundings, including population density, air quality, and cleanliness. Facility management (FM) companies in Asia-Pacific (APAC) that provide tradi...

Even though more than 70% of our planet's surface is covered with water, water scarcity, i.e., lack of access to clean drinking water, is widespread and remains on the rise: it is found in both growing and developed economies. Further, driven by declining freshwater resources and increasing water demand around the world, water utilities have begun ...

This study will benefit those who are interested in learning about the current state of electro-optic /infrared (EO/IR) operating concepts and how they will evolve with the emergence of new technologies and threats. This study identifies emerging trends that will have an impact on the EO/IR industry and highlights areas of opportunities in the land...

08 Jan 2021  |  Europe  |  Market Research

Enhancing European Customer Experience with Artificial Intelligence

AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness

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This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...

31 Mar 2021  |  South Asia, Middle East & North Africa  |  Market Research

Digitization Powers the Indian Passenger Vehicle Industry, Outlook 2021

New Business Models Involving Virtual Showrooms, Online Platforms, and Subscription Services Create Growth Opportunities

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Indias automotive industry is one of the 5 largest in the world. Currently, the countrys passenger vehicle (PV) sector accounts for nearly 7.5% of gross domestic product (GDP) and nearly 49.0% of manufacturing GDP. In the recent past, the Indian PV industry took a massive qualitative jump as vehicles became increasingly safer and environment-friend...