Search results for: 'security services edge'

21 Oct 2021  |  Europe  |  Customer Research

Impact of COVID-19 on Healthcare Contact Centers

Acceleration in WAHA, Self-Service & Cloud Investments

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The healthcare industry was hit hard by the pandemic as it tackled the toughest of challenges around the globe- slowing down the virus, managing hospital capacity, keeping its staff safe, and ensuring patient privacy and confidentiality. Contact centers were busy far beyond capacity, driving organizations of all sizes to accelerate investments in s...

23 Mar 2018  |  Global  |  Market Research

Small-satellite Launch Services Market, Quarterly Update Q1 2018, Forecast to 2030

State of the small-satellite Industry in Q1, 2018

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Key Issues Addressed

This research study covers the following: Product scope: Small satellites and launch services market forecast Geographic scope: Global End-user scope: All companies related to the space industry. Small satellites have evolved from being a technology demonstrator to providing low-cost operational services across distributed industry segments. It is...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

Brands use outsourcing as a competitive strategy to get a multitude of benefits, including cost savings, best-in-class technology, business flexibility, access to skilled talent, and a blend of locations and delivery models. Customer experience (CX) outsourcing vendors partner with clients to understand their business challenges and offer solutions...

Huge opportunity for growth exists for the DSM market outside of the United States and Australia, although these two countries have substantial subscribers, the latter being B2B and B2C as well as serving government agencies. Still, the opportunity size continues to grow with vendors of DMS solutions plunging into the intricacies of creating busine...

For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...