Search results for: 'aging Strategies'

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center r...

Frost & Sullivan Global Vice President Alpa Shah recently hosted a video webinar with an exceptional panel to discuss how customer experience (CX) is essential to every business. However, budgets and costs still get in the way. The panel included Richa Diwan, Director, Transformation Management Office, Blue Cross Blue Shield of North Carolina; Milo...

27 Aug 2021  |  North America  |  Frost Radar

Frost Radar™: Global Smart Water Meter Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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Water stress and the need for climate resilience have led water utilities around the world to embrace new strategies for customer-side demand management and reduction of non-revenue water (NRW) losses. A key part of the customer-focused digital strategy is the rollout of smart meters that capture water consumption metrics, drive customer engagement...

Forward-thinking businesses increasingly evaluate advanced cloud communications and collaboration solutions, including hosted IP telephony and unified communications-as-a-service (UCaaS), as part of their digital transformation initiatives. However, other priorities such as security and network reliability often supersede communications upgrade pro...

23 Mar 2018  |  North America  |  Market Research

North American Generator Set Market, Forecast to 2022

Large Generators will Rise by Penetrating More Industry Segments, Such as Oil and Gas and Data Centers

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Key Issues Addressed

The focus of this research service is to analyze the drivers and restraints that affect the growth of the North American generator set market. Factors including increased awareness among customers, higher power demand, unreliable grid infrastructure, and more severe and unpredictable power outages are likely to drive the demand for generator sets d...

Intelligence- and data-driven decision-making have quickly emerged as core competencies that drive an organization s security strategies to safeguard the people, assets, and data for which they are responsible. Ongoing convergence between physical and digital security systems, the influx of new analytics to inform operational decisions, and digital...

19 May 2020  |  Global  |  Market Research

Post-Pandemic Growth Opportunity in the Global Security Industry

While Commercial and Passenger-centric Industries will see Steep Declines due to COVID-19, Opportunities in the Public Sector will

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COVID-19 has affected all industries across the globe. The security industry is no exception, and its spending, contracting processes, and business operations are being challenged by the pandemic. This research service discusses how security companies can maintain operations and serve customers throughout the crisis; it also analyzes how they will ...

MIM is very cost-effective for manufacturing high volume complex parts. The technology allows varied industries to produce components with very minimal metal (material) wastage. MIM reduces assembly part count and the number of bond joints in a component. This reduces the requirement of an assembly process (machinery, equipment) and associated manp...

In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...