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31 Jan 2022  |  Latin America  |  Frost Radar

Frost Radar™: Customer Experience Outsourcing Services in Latin America, 2021

A Benchmarking System to Spark Companies to Action - Innovation That Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. As enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator, this field is gaining more attention and greater investment priority. CX outsourcing services are becoming much more tech-intensive as emerging tools cre...

Cisco Asia-Pacific, Japan, and China (APJC) Contact Center Analyst Day 2019 and Contact Center Symposium were held from 11 to 13 November in Sydney, Australia. The events brought together Cisco contact center executives, industry subject matter experts (SMEs), partners, and customers facilitating the conversation on the rising role of cloud in the ...

The integration of artificial intelligence (AI) and machine learning (ML) within the space industry has the potential to significantly enhance satellite operations, space exploration, and space situational awareness, among other areas. This report investigates the impact of AI/ML on various aspects of the space industry, including satellite network...

The healthcare landscape is experiencing a profound shift as it shifts away from traditional fee-for-service models toward value-based care. This transition emphasizes collaboration among healthcare stakeholders, fostering a patient-centric approach. The focus is not merely on the quantity of services delivered but also on the quality of care, enco...

The Sensor Technology Opportunity Engine provides profiles of innovations related to high-speed Hall sensor technology enabling next-generation X-by-Wire motor control and precise position sensing; sustainable electromyography (EMG) sensor technology for enhanced neuromuscular monitoring and improved clinical efficiency; networked radar sensing pla...

Smart building solutions encompass the integrated suite of hardware, software, and digital services that enable the automation, optimization, and intelligent management of commercial, educational, healthcare, industrial, datacenters and other buildings.The scope includes: Hardware: Automation controllers, edge and IoT gateways.Software: Cloud-based...

Banking and financial services institutions are key drivers of economic growth globally--as brokers between consumer savings and business investments, and as loan and money suppliers. However, the accelerating pace of technology innovation, the emerging influence of big technology companies, and dramatic changes in consumer behavior have disrupted ...

Today’s aerospace, defense, and security environment is witnessing substantial information technology changes. The availability of wireless communication systems, social media networks, and the growing impact of artificial intelligence on our daily lives and individual experiences is creating a new market for expertise and capabilities that can def...

The COVID-19 pandemic marked a major global change, revolutionizing manufacturing. Political tensions, such as the US-China conflict and the Russo-Ukrainian war; economic uncertainties, such as high inflation rates and de-dollarization initiatives; and continuous supply chain disruptions force manufacturers to invest in technology to secure reliabl...