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Organizations recognize the importance of customer experience (CX) but face difficulty in service delivery. Striving for excellence in CX is a strategic component of every organization s sustained business growth as they realize the significance of delivering superior CX as a competitive differentiator. Delivering good CX is complex, with customers...

Cloud computing has become a pivotal element in the modern business paradigm, offering diverse cloud models and services that streamline IT infrastructure and drive digital transformation. The transition to cloud computing introduces a huge number of new cyber risks and attack vectors, leaving organizations susceptible to a variety of cybersecurity...

North America's school bus demand-responsive transport (DRT) market is experiencing transformative growth as schools seek more flexible, efficient, and tech-savvy transportation solutions. As traditional school bus systems face operational challenges, such as limited data collection, driver shortages, and rising safety expectations, DRT solutions p...

Frost & Sullivan's Top Predictions for the 2021 UCC Market takes a deep look into the convergence of technological, economic, social and other macro trends to provide an over-arching perspective on our expectations for the changing nature of communications and collaboration. These perspectives are validated by the intersection of our supply and dem...

Frost & Sullivan defines a smart building as one equipped with networked devices that help provide a safe, productive, and comfortable environment for its occupants while optimizing operational and energy performance. Smart building industry participants, including leading, emerging, and start-up companies, innovate to achieve building decarbonizat...

The 2026 Top 10 Growth Opportunities in Cloud Communications and Collaboration Services study provides a comprehensive examination of the forces reshaping one of the most dynamic segments of the ICT industry. As artificial intelligence, mobility, cloud maturity, and API‑driven programmability converge, they are redefining how organizations communic...

Aircraft movements in 2019 totaled over 100 million globally. However, this figure dropped by more than 40% in 2020 due to the impact of the COVID-19 pandemic. The crisis severely impacted the fiscal health of the overall aviation sector, with nearly all stakeholders such as airlines, airports, air traffic, and ground handlers facing significant mo...

The multipurpose, multidimensional modern office featuring hybrid work, open offices, shared workspaces, and hot desking is here. To support today’s digital workers, businesses are designing modern meeting spaces. The emergence of the video-first enterprise has led to a growing demand for simple, affordable, and instant audio-video meetings and con...

30 Apr 2020  |  Global  |  Megatrends

Global Future Risks—Future-proofing your Strategies, 2030

An Assessment of the Top 21 Risks that Threaten the Next Decade

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Our world is evolving rapidly, and so are risks. Rapid innovation, growing political tensions, climate change and the unexpected rise of infectious diseases have made it increasingly complex to anticipate, assess, or mitigate risks. Risks are now increasingly interconnected, which if amplified can trigger a ripple effect across industries, regions...