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This is a companion piece to Frost & Sullivan’s 2019 Contact Center Buyers Guide (K234-76, August 2019), which examines the core areas and suppliers in the North American cloud/hosted contact center market. Core areas include systems and cloud-based solutions for inbound contact routing/automatic call distribution (ICR/ACD), outbound dialing, inte...

The UCaaS and cloud meeting services markets exhibited strong growth in 2021, driven by the rise of hybrid and remote work environments and the need of organizations in CALA to support unified communications and collaboration among their employees. Solid economic GDP growth across the region (6.3% according to the IMF and 6.2% according to ECLAC, a...

26 Sep 2018  |  Global  |  Market Research

Global Bottled Water Hydration Market, Forecast to 2024

Rising Health Awareness and Environmental Sustainability on a Winning Streak to Quench the Hydration needs of the Consumers

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The demand for bottled water has grown over the last decade due to the rising health awareness among consumers and the adoption of new packaging technologies. The latest trend in the market is bottled water with added minerals and vitamins, which are rapidly becoming an alternative to traditional soft drinks. The total global bottled water hydratio...

26 Feb 2019  |  Global  |  Market Research

Impact of Blockchain on the Global Automotive Aftermarket, Forecast to 2025

Parts Authentication Through Digital Twining to Substantially Decrease Seepage of Counterfeit Products in the Supply Chain

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Key Issues Addressed

The increasing use of blockchain technology will go hand-in-hand with growing advances in the automotive industry, especially through digitization and automation. Key trends such as parts authentication, asset tracking, modern logistics systems, and proliferation of financial technology (fintech) influencing the automotive industry are expected to ...

This research presents an in-depth analysis of the US PV Asset Management Systems Market. The high growth rates in PV installations since 2014 are now translating into a larger installed base that has to be managed. US solar capacity in 2017 stood at 46GW – by 2024 it will have more than doubled to reach 97.88GW. Declining costs are making projects...

This study covers the reaction of traditional banks and other financial service companies, the Malaysian regulators and supporting organisations to the new-generation trend of FinTech and explores FinTech start-ups active in the Malaysian market. A regulator holds the key to growing markets; this is true of FinTech in Malaysia. We have captured ke...

31 Dec 2019  |  Global  |  Market Research

Global Media and Entertainment Video Transcoders Market, Forecast to 2025

Industry Solution Refresh for Global World Events and the Adoption of Hybrid Transcoding Solutions will Drive Revenue Growth for this Mature Market

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This study is an update to the global media and entertainment (M&E) video transcoders research with a base year of 2018. Video transcoders are used to convert content from a single input to a broad array of output formats, definitions, resolutions, and file or live formats. This enables video to be delivered to diverse networked and handheld device...

10 Feb 2020  |  North America  |  Market Research

United States Pay TV Subscriber Churn Analysis, Forecast to 2024

Intensely Competitive Environment and a Proliferation of OTT Alternatives Leading to Subscriber Losses

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This study is part of the Frost & Sullivan Digital Media research, with a base year of 2018 and a focus on pay TV market dynamics in the United States. Pay television is a video viewing service where content from multiple broadcasters, production houses and TV channels are transmitted through cable, satellite and/or ADSL/VDSL/fiber. Consumers pay a...

The global meetings and team collaboration services market offers significant growth opportunities for enterprise communications and collaboration providers. In 2018, stand-alone audio meeting revenues continued to be negatively impacted by the growing popularity of cloud web/video meetings and team collaboration services. Revenue from stand-alone...