Search results for: 'operations platform'

Contact centers are crucial in manufacturing, serving as the primary interface between the manufacturer and its customers. Manufacturers investing in their contact centers and providing excellent customer service can enhance customer experience (CX), build long-term customer relationships, and gain a competitive advantage. The importance of CX in...

The third quarter of 2019 saw significant activity among digital security vendors and stakeholders across the globe. This arose from the ongoing discussions surrounding data security, privacy, and biometric usage in security operations, to continued technology upgrades around the world to offer more customized and tailored security options to allev...

This Frost & Sullivan study examines the evolution of servitization among medium- and heavy-duty truck manufacturers. Servitization is transforming the business landscape by shifting manufacturers' focus from selling products to providing value-added services that improve customer connections and operational efficiencies. The transformation allow...

Frost & Sullivan research has identified the core areas in which artificial intelligence (AI)-enabled healtchcare IT solutions are most relevant for hospitals, physicians, and payers. Hospitals that have so far invested in AI-based financial solutions to automate patient access management, reimbursement eligibility matching, and computer-assisted ...

This study provides market sizing and forecasts, both in terms of unit shipments and revenues, as well as a competitive assessment of the market. The forecast in the study also talks about the revenue per region (North America, Europe, Asia-Pacific, Middle East and Africa and Latin America). This research service examines the market ecosystem and ...

This Frost & Sullivan research service focuses on the Asia-Pacific (APAC) commercial unmanned aerial system (UAS) market. The base year for spending information is 2020, and example market participants and market size estimates for 2021 are provided. This study discusses market participants, customers, and government agencies that influence the ind...

This study highlights the European military helicopter market and the latest European modernization needs for short- and long-term legacy platforms. Europe needs a new generation of helicopters, and the region is starting a massive modernization program to develop new employment and technology concepts. This new program, the Next Generation Rotorcr...

Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

Generation Z currently makes up 24% of the global population and are set to have significant spending power. This "digitally native" population cohort, born between 1993 and 2007, will be an important customer base in the future. This age cohort is expected to be the most ethnically diverse and tolerant generation yet. It is also a socially and env...