Search results for: 'host'

The powerful benefits of cloud architectures–more flexible capacity adjustment, more cost-effective support of remote agents and faster access to advanced features—have resulted in high growth rates in the cloud contact center market. Market revenue in North America for hosted/cloud contact center solutions surpassed on-premises product revenue in ...

This research service examines the European Contact Center as a Service (CCaaS) market. The market comprises full suite hosted interactive voice response (IVR), omnichannel customer experience analytics, reporting insights, customer self-service capabilities, automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO...

16 Dec 2022  |  North America  |  Market Research

Growth Opportunities in Global Fuel Cell Transit and Coach Buses

Future Growth Potential of Fuel Cell Buses Among Fleets will be Influenced by Regional Impetus for Carbon Neutrality

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To meet international climate targets and develop sustainable zero-emission technologies, the mobility industry is expediting the transition to powertrain electrification and gradually reducing dependence on diesel powertrains. In addition to stringent emission norms, subsidies, and tax exemptions, governments are promoting the use of alternative p...

This study covers the US business carrier Ethernet services market. Ethernet is seeing rising demand from enterprises for its flexibility, scalability, and reliability. Ethernet services offer faster repair time and better security and performance than other transport services. Moreover, network service providers (NSPs) report that new demand is fo...

Cloud computing has become a business norm, with organizations worldwide rapidly migrating to public and hybrid cloud environments. This shift has reshaped IT strategies and security requirements as enterprises are embracing cloud-native architectures (microservices, containers, serverless) to increase agility.However, these modern approaches intro...

25 May 2020  |  South Asia, Middle East & North Africa  |  Market Outlook

Indian Managed Security Services (MSS) Industry Outlook, 2020

While COVID-19 Would Dampen the Growth of Managed Security Services in India in 2020, in the Longer Run, MSS is Expected to Grow a

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Key Issues Addressed

Currently, most enterprises are undergoing a phase of digital transformation. Investments in emerging technologies have increased substantially, helping companies to bring in operational efficiency and address the growing customer demands. While each of these technologies has brought in a competitive edge among businesses, the concern around digita...

01 Sep 2021  |  Global  |  Market Research

Global Retail Artificial Intelligence (AI) Growth Opportunities

AI Solutions to Drive the Future Growth Potential in the Retail Space for Technology Providers

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With a record 12,200 outlets being shuttered in the US in 2020 alone, retailers across the world have pivoted to omnichannel strategies as part of the new normal. Even with reopening efforts well underway around the world, retailers are likely to persist with their omnichannel endeavors due to the pandemic accelerating shifts in customer behavior a...

19 Dec 2022  |  North America  |  Market Research

Global Privileged Access Management Solutions Growth Opportunities

Growing Complexity of IT Environments and Surge of Privileged Identities Driving Future Growth Potential

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Pandemic-induced changes in business environments have led most organizations to shift to a hybrid workforce. A significantly larger number of employees are working remotely, leading many corporate services and applications to shift to cloud environments. With the resultant increase in the number of remote privileged users and systems that orga...

17 Jan 2023  |  Global  |  Market Research

Analysis of Mergers & Acquisitions in the Global Vehicle Leasing, Rental, and Subscription Industry

Leasing Contributed Top 3 M&A Deals in 2021 with Total Transaction Value of $59.7 Million

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Vehicle leasing solves several challenges associated with organizations’ mobility needs, such as vehicle funding, fleet maintenance, and residual value risk. To concentrate their focus on core products and services, businesses do well to outsource support activities related to mobility, from purchasing new fleet vehicles to remarketing used ones. U...