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Customer experience (CX) management is a subset of the broader business process outsourcing (BPO) industry. It is defined as a business arrangement in which a company contracts an outside supplier to perform a service rather than accomplish it in-house. CX management is an evolving industry, containing large global players and smaller regionally fo...

12 Jan 2016  |  Global  |  Market Research

Global Water and Wastewater Treatment Chemicals Market, Forecast to 2021

Industrial Growth and Legislative Measures Intensify Demand for Scale and Corrosion Inhibitors, Coagulants and Flocculants

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The water and wastewater treatment chemicals market is in a consolidation phase and is estimated to have a demand of $21 billion in 2015. While substitutes to chemical treatment and commoditisation of chemicals pose a threat to market growth, industrial and municipal demand due to regulations and environmental mandates are expected to facilitate mo...

Brazil’s telemedicine market is likely to increase from $495.3 million in 2015 to $743.8 million in 2017 whereas the mHealth market revenue will grow from $446.8 million to $1.43 billion over the same period. Telemedicine is strongly focused on teleradiology in Brazil, which represents over 98% of the market segment revenue. Other telemedicine appl...

18 Sep 2018  |  North America  |  Market Research

Global Routers, Switchers, and Master Controls Market, Forecast to 2023

Market Consolidation and Convergence of Product Offerings Drive Market Growth

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This study on the routers, switchers, and master controls market covers software and hardware point solutions as well as comprehensive, large-scale value based applications that support the video production and broadcasting needs of consumers. The global market generated $656.6 million in 2017, and is expected to grow at a compound annual growth ra...

Educational technology serves as an excellent means to deliver multimedia and interactive course content to today’s generation of digitally connected students anytime, anywhere, and across devices. The global educational technology market crossed $17.7 billion in revenue in 2017 and is expected to grow to $40.9 billion by 2022, at a Compound Annual...

10 Mar 2016  |  North America  |  Market Research

North American and European Engineered Wood (EW) Market, Forecast to 2022

Recovery of Key Residential Housing and Furniture Sectors to Provide Demand Impetus

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This research service analyses the European and the North American market for engineered wood products. The main product segments covered are Oriental Strand Board (OSB), Plywood, Laminated Veneer Lumber (LVL), Glued Laminated Timber (glulam), I-joists, Particleboard, Medium-density Fibreboard (MDF), and High-density Fibreboard (HDF). Major industr...

26 Jun 2020  |  Global  |  Market Research

Global Integrated Facility Management (IFM) Market, Forecast to 2026

Technology Integration, Evolution of Business Models and Addition of Service Lines are Expected to Drive Growth in the Market

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The global integrated facility management (IFM) market has the highest rate of growth within the overall outsourced facility management (FM) industry, followed by bundled-service and single-service FM offerings. It is also going through a period of major transformation, driven by technological advancements, upcoming business models, challenging mar...

30 Jun 2020  |  North America  |  Market Research

Global Building Automation Systems (BAS) Market, Forecast to 2026

Smart and Cognitive Building Solutions to Embrace IoT Integration, Propelled the Transformation from Traditional to Advanced Systems, Unleashing Higher Productivity and Actionable Insights, Increasing Energy Efficiency, and Enabling New Business Models

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The world building automation systems (BAS) market is poised to grow at a moderate CAGR of 3.4% for the period 2019–2026. The key factors for growth are energy efficiency requisites, energy conservation and favourable government initiatives, rising energy prices, and strict building codes, aiding BAS systems adoption. Regulatory drivers will have a...

13 Feb 2017  |  Europe  |  Market Research

Analysis of Western European Fall Protection Market, Forecast to 2021

Installed Systems and Fall Protection Services are Expected to Offer Highest Growth Opportunities

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The Western European fall protection market generated revenue of €343.5 million in 2016, and is expected to reach €412.2 million in 2021. Wind energy, transportation, and utilities are expected to experience high market growth due to adoption of sophisticated products and growing penetration. On the other hand, construction and general industrial a...