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This Frost Radar™ examines the Australian customer experience (CX) management services landscape, which is a subset of the broader business process outsourcing/management industry. In a CX management arrangement, a company contracts an outside supplier to run customer service work instead of doing it in-house. The work ranges from handling simple c...

This study discusses the post-pandemic growth opportunities in the Indian two-wheeler (2W) market. It also analyzes the segment-wise impact of Coronavirus (COVID-19) on 2W sales in the country. The need for personal transport has increased during the pandemic, and this will boost the sales of 2Ws in the short term as they are the cheapest mode of p...

According to the International Energy Agency (IEA), the aviation industry accounts for 2% of global carbon emissions. Total cumulative emissions reached approximately 800 million tons in 2022, and cumulative emissions are expected to reach approximately 1,750-2,000 million tons by 2050. The International Air Transport Association (IATA) has committ...

The Mobility Technology Opportunity Engine (TOE) provides profiles of innovations related to Next-generation Anti-friction Coating, Augmented Reality (AR) Platform, Vehicle-to-everything (V2X)-based Connected Vehicle Solutions, High-performance Electric Drive Technology, Remote-controlled Vehicle Platform, AI-driven Connected Mobility Platform and ...

The Mobility Technology Opportunity Engine (TOE) provides profiles of innovations related to Integrated Sustainability Technology for Automotive Evolution, Cloud-powered Autonomous Fleet Management, EV Charging Mapping Platform, Digital Twin-based Fleet Optimization Platform, Electric and Hydrogen Technology-powered Sustainable Urban Mobility Solut...

The Mobility Technology Opportunity Engine (TOE) provides profiles of innovations related to Fun Utility Vehicle (FUV) Revolutionizing Urban Mobility with Efficient, Sustainable, Electric 3-Wheeled Design, High-definition (HD) Map Cloud Technology, Autonomous Vehicle Technology, Vehicle-to-grid (V2G) Technology and Hybrid-electric Aircraft System.T...

The Mobility Technology Opportunity Engine (TOE) provides profiles of innovations related to Ride-hailing Services with Autonomous Vehicle, Eco-friendly Transportation through Advanced Electric Carsharing, Customized Shared Transportation Services, Urban Traffic Management, Automotive Power Inductors and Proton Exchange Membrane (PEM) Modules.The p...

Plastic waste generation will increase in the coming years in China, mainly due to the fast development of the Chinese economy and progressing urbanization, posing significant environmental concern. Therefore, the incorporation of sustainable approach to manage plastic waste becomes critical. In 2018, China came out with plastic wastes ban to focus...

The architecture of the global energy market is changing. The market model is transforming from highly centralized power distribution into decentralized, distributed energy management enabled by intelligent software and new approaches to data management. Three trends—digitalization, decentralization, and decarbonization—are steering the transformat...