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25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

The Chinese protective footwear market is at a growth stage. As the market has not been well-penetrated, it presents significant potential for growth. The Chinese market is highly fragmented with a large number of participants (>100). The top 3 participants together hold a combined total market share of 7% to 10%. Domestic manufacturers account for...

Financial institutions have identified in-vehicle payment as a fantastic opportunity to expand their footprint in online payment solutions by leveraging tokenization and check-out payment services. This is not an easy task as car manufacturers are reluctant to open up access to the vehicle’s infotainment system in order to retain control of the qua...

The Advanced Malware Detection (AMD) market in ANZ grew 18.4% YoY in 2018. Cloud deployments saw greater acceptance among customers not only because of their cost effectiveness but also because end users are becoming more aware of the capabilities and advantages that cloud-based AMD have over traditional on-premise deployments. As-a-service-typ...

The use of unmanned ground vehicles (UGVs) for last-mile deliveries grew significantly during the COVID-19 pandemic, in line with efforts to promote contactless deliveries. The development has helped improve public perception of unmanned systems and provide policymakers with guidelines to develop a coherent regulatory framework capable of enabling ...

The Building Energy Management Systems (BEMS) is a globally evolving market that is poised for double-digit growth for the next 7 years. BEMS is primarily driven by the trend of high peak demand charges, customers’ commitment towards sustainability, energy efficiency regulations, state incentives for buildings to install energy management systems, ...

This study provides the data collected through an online survey of 468 IT and telecom decision-makers across several customer size segments and diverse industries in Latin America. The survey was conducted during November and December of 2020. Respondents were qualified as follows: • IT/telecom decision-maker in organizations with 10+ emplo...

Growth in the Asia-Pacific Facility Management (FM) market is stable, driven by the rapid FM development in developing markets and offset by low growth in mature markets. The increase in outsourcing culture, supported by the continuous expansion of the asset base with new construction, contributes to a higher penetrable FM market base. Constantly...

As the pace of digitization accelerates the shipping industry globally is also adopting technologies such as AI to make their processes more efficient and reduce costs. Governments across the world have also made efforts to support the development and deployment of innovative technologies and have launched multiple initiatives to promote cross bord...