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03 Mar 2022  |  Global  |  Customer Research
Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work
The Enduring Importance of the PBX and the PSTN in UCaaS Enablement
The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...
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22 Feb 2019  |  South Asia, Middle East & North Africa  |  Market Research
Indian Contact Center Applications and Services Market, Forecast to 2022
Businesses Seek New-age Contact Center Technologies Such as Analytics, Artificial Intelligence, and Advanced Workforce Management to Enhance Customer Experience
Almost all the businesses are gowing customer-centric and are building strategies revolving around their customers’ preferences. Companies that have failed to observe the trend have either ceased to exist or are witnessing a decline in growth. Organizations want to know what their customers think about their brands and want to understand the underl...
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24 Jan 2019  |  North America  |  Market Research
North American Robotic Process Automation Market View for Customer Care, 2019
Virtualizing the Workforce Enterprise-wide for Cost Reduction and Customer Experience Differentiation
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), the Internet of Things (IoT), mobility, and cloud computing are a few examples of maturing technologies that are impacting this tra...
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24 Sep 2021  |  North America  |  Market Research
Acquisitions, Vertical Focus, and New Technologies Drive Highly Competitive North American Mobile Field Service Management (FSM) Market
Changing Workforce and Demanding Customers Help Power New Growth Opportunities
North American businesses rank mobile field service automation as one of their top areas of enterprise digital solution investment.* Each year, Frost & Sullivan examines this particular solution category in the context of the North American market. For the purposes of this 2021 study, mobile field service management (FSM) applications are defined a...
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15 Oct 2025  |  Global  |  Customer Research
Global Agent Engagement Trends: A Customer Perspective
With AI-Driven Automation, Agents Are Critical for Successful CX
Business leaders have renewed their focus on CX, given the current global political and economic uncertainty. This focus extends to attention on security, business continuity, and operational efficiencies. More strategic, long-term objectives, such as market penetration, embracing AI, and enhancing employee experience, rank lower for the 2025-2026 ...
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08 Dec 2010  |  Asia Pacific  |  Market Research
Strategic Analysis of the Clinical Research Organization Market in India
This research deliverable provides deep insights into the clinical development and outsourcing market in India. It also includes an overview of the Indian regulatory and R&D process briefing about the clinical trials registration process, trends in regional/local pharmaceutical and biotechnology development as well as the impact of those developmen...
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19 Dec 2023  |  Global  |  Megatrends
Trend Opportunity Profiles: Energy (Second Edition)
Transformative Mega Trends Enabling Growth and Innovation Till 2030
This Frost & Sullivan report examines novel concepts in various aspects of the energy industry that help in the effort to create a better environment, generating direct opportunities across major sectors: energy, industrial, mobility, and technology. The Trend Opportunity Profiles analyze transformative trends alternative energy solutions and servi...
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21 Dec 2023  |  Global  |  Market Research
Zero Trust Browser Security Growth Opportunities
Investments in the Emerging Industry Address the Needs of the Hybrid Workforce
The rapid proliferation of remote or hybrid workforces, the widespread adoption of SaaS applications, and the increasing volume of web-based cyberattacks have elevated the browser as a significant attack surface, providing an initial breach foothold for cyber adversaries. As the volume and complexity of web-based attacks increase, the browser attac...
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08 Dec 2017  |  North America  |  Market Research
Future Trends in Luxury Electric Vehicle Market in North America and Europe, 2016–2025
Evolving Dynamics in the Luxury EV Space will Push OEMs to Look into Innovative Integration of Services and Experience as a Revenue Stream in the Future
Stringent emission regulations have pushed luxury OEMs to electrify their offerings to adhere to the standards. Although battery electric vehicles and plug-in hybrids are being touted as sustainable alternative transportation solutions, low adoption can be attributed to lack of consumer awareness and common misconceptions about electric range and e...
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06 Apr 2023  |  Asia Pacific  |  Market Outlook
Asia-Pacific Digital Health Outlook, 2023
Health Inequity, Workforce Shortage, and Aging Population will Lead to Transformational Growth of Virtual Health Technologies
The average physician-to-population ratio, high healthcare demand, rising aging population, and healthcare cost pressure have driven APAC’s digital health market, making it the most lucrative growth destination. Telehealth and virtual care segments witnessed exponential growth with their critical role in addressing healthcare challenges and consume...
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