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This study provides forecasts for the Asia-Pacific (APAC) customer experience (CX) outsourcing services market from 2021 to 2029. Organizations across the board realize the significance of delivering excellent customer service as a competitive differentiator. CX outsourcing services play an increasingly vital role in building a strong end-to-end cu...

Frost & Sullivan defines communications platforms as a service (CPaaS) as any cloud-based platform that enables developers to programmatically embed voice, video, chat, and messaging services in their business or consumer applications and workflows. In nearly all cases, the embedded communications and collaboration services leveraged through a CPaa...

13 Aug 2020  |  North America  |  Market Research

Global Big Data Analytics Market Fueling Artificial Intelligence, 2020

Predictive Analytics and Security Applications Present Key Growth Opportunities

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This research measures the future impact of COVID-19 on the global Big Data Analytics (BDA) market. The embedded ecosystem has led to a hyper-connected world and growth of the Internet of Things (IoT). Thanks to ubiquitous networks, IoT has connected all manner of endpoints and unveiled a treasure trove of data. This unprecedented volume of data ha...

15 Jun 2022  |  Global  |  Market Research

Global Access Control Solution Growth Opportunities

Cloud Connectivity and Robust Credentials are Reinvigorating the Physical Access Industry

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Among the core physical security solutions, access control solutions that enforce who specifically has access to a facility or area have been one of the first lines of defense for organizations to secure their facilities. By expanding beyond simply a door lock and key to open a facility entry point, organizations have always had some sort of additi...

11 Mar 2020  |  North America  |  Market Outlook

Global Homes and Buildings (H&B) Industry Outlook, 2020

Artificial Intelligence (AI)-driven Solutions, Energy Efficiency Directives, Sustainability Targets, Construction Activities, and Stringent Building Safety Codes Drive Overall Industry Growth

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The homes and buildings (H&B) industry is driven by the penetration of IoT at the field level of buildings, by the emerging adoption of artificial intelligence (AI)-driven solutions at the management level, and by cloud-based data analytics. These technologies are significantly impacting the smart homes, LED lighting, building automation, and build...

20 Apr 2020  |  North America  |  Market Research

Impact of COVID-19 on Global Homes and Buildings Industry, 2020

Preparing Homes and Buildings Participants for Success After a Pandemic

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The homes and buildings (H&B) industry is driven by the penetration of Internet of Things (IoT) at the field level of buildings, the emerging adoption of AI-driven solutions at the management level, and cloud-based data analytics. These technologies are significantly impacting smart homes, LED lighting, building automation, and building energy mana...

26 Jun 2020  |  Global  |  Market Research

Global Integrated Facility Management (IFM) Market, Forecast to 2026

Technology Integration, Evolution of Business Models and Addition of Service Lines are Expected to Drive Growth in the Market

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The global integrated facility management (IFM) market has the highest rate of growth within the overall outsourced facility management (FM) industry, followed by bundled-service and single-service FM offerings. It is also going through a period of major transformation, driven by technological advancements, upcoming business models, challenging mar...

17 Jul 2020  |  South Asia, Middle East & North Africa  |  Market Outlook

Middle East and Africa Industrial Automation Market Outlook, 2020

Digital Transformation Reshapes the Industrial Market and Creates New Pivots of Growth for Automation Solution Providers in the Region

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This outlook study provides information on the key trends and predictions for the automation market in the Middle East and Africa in 2020, analysing developments across end-user industries. Demand for automation solutions in this region experienced a steady growth in 2019, aided by the moderate investment climate. The automation market across the r...

01 Dec 2020  |  North America  |  Market Research

Robust Adoption of Cloud Video and UCaaS will Continue to Drive the Global Tabletop Audio Conferencing Endpoints Market

Customer Experience Driven by Rising Video and Multimedia Collaboration Creates Growth Opportunities for Tabletop Audio

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This study captures the market dynamics in the tabletop audio conferencing endpoints market, including the changing trends in the tabletop audio, the impact of the COVID-19 pandemic on the adoption of different types of endpoints as well as the forecast of endpoint revenue and unit shipments until 2026. The trends, forecast, and market shares have ...