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This study provides a comprehensive overview of the low-carbon cement and concrete landscape, examining the industry’s emissions profile, the central role of clinker, and the technical and performance implications of its substitution. It maps global cement and concrete market structures, production capacities, geographic demand trends, and evolving...

This series offers a comprehensive overview of the latest advancements and transformative trends that companies worldwide have embraced to develop technologies for a new era of mobility. These trends create direct opportunities for companies in sectors such as mobility, supply chain & logistics, health, medical devices & life sciences, aerospace & ...

Customer Transformation Journeys (CTJs) explore how organizations address business and security challenges through a provider’s solutions and services. Based on customer experiences, CTJs detail the initial pain points, deployment approach, operational impact, measurable outcomes, and broader lessons for decision-makers evaluating similar transform...

The rapid proliferation of SaaS applications has outpaced many organizations’ ability to maintain visibility and control, exposing critical security gaps and increasing the risk of data breaches due to insufficient SaaS-specific protections. This has accelerated growth in SaaS security posture management (SSPM) solutions that feature broad, pre-bui...

Cloud adoption globally continues to expand the enterprise attack surface, making cloud risk more dynamic, distributed, and operationally complex than earlier posture-centric models assumed. Modern cloud-native security needs more than a traditional shift-left approach that requires early security integration throughout the application development ...

XDR is a vendor-agnostic solution that aggregates data from a wide range of security controls and enables security teams to holistically detect, investigate, and respond to threats. XDR's 3 core promises are cross-layered detection and response, meaningful automation, and third-party integration. Security vendors take several approaches to XDR,...

The Asia-Pacific (APAC) contact center applications market registered growth of 5.8% to reach $719.5 million in 2019. Technology up-gradation, cloud migration, and adoption of new technologies such as analytics, automation, and self-service applications are driving market growth. Frost & Sullivan expects the APAC contact center applications market ...

10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Key Benefits

Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

New solutions include the integration of tools such as AI, which streamlines processes by automating tasks and offering guidance to operators on the use of ultrasound equipment. These solutions also reduce variabilities across devices and operators and improve the early diagnosis of chronic diseases. The study will help ultrasound equipment prov...