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10 May 2023  |  North America  |  Customer Research

Retail Contact Center Growth Opportunities in North America—2023

Successful Providers Must Bridge the Physical and Digital Realms

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Preparing for a pandemic that lifts or redescends is top of mind for retailers that must navigate increasing foot traffic in stores and in malls with a large retail footprint. To mitigate economic headwinds, customer retention is key. Malls and retailers need new ways to entice pandemic-weary customers, and retailers must find the optimal mix of di...

The architecture of the global energy market is changing. The market model is transforming from highly centralized power distribution into decentralized, distributed energy management enabled by intelligent software and new approaches to data management. Three trends—digitalization, decentralization, and decarbonization—are steering the transformat...

The United States spends more than $3 trillion—nearly 18% of GDP—on healthcare, a massive sector. Healthcare value chain participants face dynamic environments that several trends impact, including the rise in the aging population (16.9% in 2020); chronic disease burden; regulatory challenges; integration across the care continuum; migration to val...

Simultaneous localization and mapping (SLAM) technology in imaging applications is relying on sensor technologies and software algorithms. SLAM allows autonomous systems such as self-driving cars, robots, and drones to simultaneously build a map of their surroundings, navigate, operate effectively, and estimate their position on that map. It levera...

Across industries, companies expect to increase their IT and Communications investments by 18 to 25%. Almost 99% of businesses have a digital transformation today; however, 18% believe they are behind others on their journey. This is good news for technology vendors; but the key to success is to gain a deeper understanding of their corporate object...

Across industries, companies expect to increase their IT and Communications investments by 22Percentage. Almost 100Percentage of businesses in Europe have a digital transformation today; however, 19Percentage believe they are behind others on their journey. This is good news for technology vendors; however, the key to success is to gain a deeper un...

The SD-WAN market will present a huge transformation in the telecommunication market over the next 5 years in Latin America as the traditional wide area networks (WANs) are under pressure to keep up with increased enterprise demand for agile, bandwidth-heavy, and latency-sensitive to access and utilize information. The SD-WAN solution uses softwa...

The global 5G roaming services market is entering a critical growth phase, driven by the rapid expansion of 5G network deployments, increasing data consumption across borders, and the rising demand for seamless international connectivity. As operators transition from 4G/LTE to standalone (SA) and non-standalone (NSA) 5G architectures, roaming capab...

The COVID-19 pandemic has revitalized the importance of resilient and future-ready water and wastewater infrastructure. Municipalities and industries across the globe have begun adopting net-zero, decarbonization, and circularity goals to become sustainable, resilient, and future ready. IoT-based solutions have become a vital cog in helping end use...