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08 Jan 2021  |  Europe  |  Market Research
Enhancing European Customer Experience with Artificial Intelligence
AI Technologies Offer New Opportunities to Nurture Relationships and Enhance Customer Contact Effectiveness
This study focuses on how AI is making inroads into the customer experience (CX) space. After shifting from on-premises solutions to cloud-based services, the industry is embracing AI and integrating it into various CX-related use cases and solutions. Chatbots, voicebots, behavioral applications, biometrics, cybersecurity, speech recognition, machi...
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12 Nov 2021  |  Latin America  |  Market Research
Brazilian Municipal Water and Wastewater Treatment Growth Opportunities
Private Investments will Drive Deployment of Digital and Sustainable Technologies on Path toward Universal Access to Water Services
The municipal water and wastewater treatment market in Brazil is experiencing a growth phase, spurred by the recent change in legislation that allows greater participation from the private sector in upcoming bid and tender processes and opens up new growth opportunities. Prior to this legislative change, Brazil was working on a plan to focus its ef...
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12 Apr 2019  |  Asia Pacific  |  Market Research
Asia-Pacific Cloud Workload Security Industry Guide
The Need for a Cloud-native, Automated, and Scalable Approach toward Cloud Workload Protection
Businesses are increasingly adopting cloud services as the imperative way to embrace their digital transformation journey. By using cloud services, they are able to leverage on the latest technologies to increase productivity, reduce significant costs in terms of product ownership, operation and maintenance. Though most businesses know the benefit...
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11 Apr 2019  |  North America  |  Market Research
Pharma Clinical Trial Digitization—Companies to Action, 2019
Collision of Healthcare with Life Sciences IT Systems will Continue to Transform the Clinical Trials Market
Despite the term patient centricity gaining currency in the industry, there is a degree of variability in a companies’ approach and strategic priorities. Frost & Sullivan sees digitization playing a critical role in transforming the clinical trial model from traditional, high-cost, and difficult-to-access centralized settings to more patient-centri...
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12 Apr 2019  |  Global  |  Frost Radar
Frost Radar in the Global Laboratory Analytical Instrumentation Market
A Measurement System to Spark Companies 2 Action (C2A)—Innovation That Fuels New Deal Flow and Growth Pipelines
The global laboratory analytical instrumentation market is estimated to experience a 6.6% compound annual growth rate from 2018 to 2025. The objective of this study is to identify the key companies, their success factors, and opportunities for growth. The study compares different companies on a growth index and innovation index. The project include...
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30 Nov 2021  |  Global  |  Frost Radar
Frost Radar™: Digital Platforms for Electric Utility and Energy Retail Customer Care and Engagement, 2021
A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines
The energy industry is among the world’s most dynamic and in need of change. Power distribution companies and power retailers are a fundamental piece of the energy transition as they enable further demand in electrification, decentralized renewable energy integration, and greenhouse gas reductions while helping customers become more energy efficien...
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04 Mar 2022  |  North America  |  Market Research
Customer Experience Growth Opportunities for 2022
Digital Transformation, Artificial Intelligence, and Hyperautomation Trends will Continue to Redefine the Contact Center Landscape
A perfect storm of innovation occurs when unforeseen events or circumstances challenge human nature. Fall into a hole and you’ll find your way out. Take a truckload of lemons and go into the lemonade business. The English language is certainly peppered with colloquialisms that reflect this: “Desperate times call for desperate measures.” “It takes...
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27 Jun 2022  |  Global  |  Frost Radar
Frost Radar™: Mobility-as-a-Service Technology, 2022
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The COVID-19 pandemic changed consumer mobility patterns amid concerns about safety and will continue to affect public transport and private mobility business models over the next few years. More mobility operators are offering multimodality, and some public transport agencies are shifting to contactless ticketing and adding third-party apps to the...
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28 Jun 2022  |  Global  |  Market Research
Global Airline Crew Management Growth Opportunities
Innovation Culture in Crew Scheduling Teams is Leading to Optimal Crew Utilization Strategies
This report analyzes the airline crew management market to understand how airlines are optimizing their crew schedules as they emerge from the pandemic. It discusses the impact of COVID-19 on this market and identifies the measures that airlines are taking to recover from the same. This report segments the market based on annual passenger traffic a...
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02 May 2018  |  North America  |  Market Research
Latin American Software- and Platform-as-a-Service Market, Forecast to 2022
Brazil and Mexico are Leading the Market, Forecast to Reach $6.19 Billion in 2022
The cloud services market in Latin America has been witnessing changes in the consumer mindset toward cloud computing. Companies of different sizes and across a variety of verticals are increasingly understanding the benefits of the SaaS and PaaS solutions and therefore are making investments in the cloud. The SaaS market has diversified industry...
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