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The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...

The global dependence on fossil resources is causing increasing concern since it is associated with several environmental issues which contribute to global warming. There are issues related to peak oil and security of supply, as well as price instability and global equity aspects. The utilization of biochemicals in manufacturing basic building bloc...

Vehicle safety and driver comfort attract tremendous interest within the automotive industry, with legislations to touch every aspect of safety from avoiding collisions to pedestrian security. Given that autonomous driving is a real possibility, ADAS is expected to take centre-stage for chassis and safety systems in an automobile. This will channel...

This report will analyze the U.S. Internet protocol virtual private network (IP VPN) hardware and software gateway markets. There are many varying market definitions of exactly what a VPN is. For the purposes of this report, the acronym VPN will refer to IP VPNs which create encrypted tunnels of communication through the Internet by using combina...

In the late 1990s many Venezuelan service providers immediately embraced the web hosting model as a means to add value to the basic Internet access offering. However, the market was undoubtedly not mature to neither demand nor adopt more advanced infrastructure outsourcing services.The IT outsourcing business market model that emerged in Venezuela ...

Recent innovations in advanced information and communication technologies have enabled the digital transformation of financial services. As one of the fastest growing mobile network markets in the world, the Middle East represents an attractive opportunity for mobile-backed financial services solutions. The Gulf Cooperation Council (GCC) region has...

This edition of Trend Opportunity Profiles features trend advancements in Social and economic dimensions. The study examines the following trends: • Reskilling, • Food security • Revenge tourism • The “permacrisis” shaping consumer demand • The shifting social status of women • Content creator marketplaces • The pensioner boom Trend O...

Enterprises achieve greater levels of business automation by connecting various business environments and make critical business decisions by accessing data through a converged cloud connectivity solutions. Here the network acts the key connecting piece where cloud seamlessly integrates itself into the already existing enterprise IT infrastructure....

This study by Frost & Sullivans Healthcare and Life Sciences team provides critical insights into the US COVID-19 vaccines and therapeutics market, including developing vaccines, supply chain considerations, and requirements to manage distribution. The study also identifies actionable and profitable growth opportunities for industry participants. T...