Search results for: 'Colocation Data Center Service Trends'

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...

This Frost & Sullivan research examines the strategic positioning of public cloud service providers to leverage artificial intelligence (AI) capabilities and monetize their service offerings. The report highlights the growing importance of public cloud providers in the AI ecosystem, given the increasing shift in enterprise and consumer data residin...

Digital payments technology adoption in Asia-Pacific remains in a nascent stage, and unlike digital payment methods used by consumers in which streamlined checkout processes accept instant payment using credit cards, the bulk of B2B payments is still tied to paper checks and manual processes. The future of digital payments is driven by applicatio...

The Latin American automotive industry continues to grow, despite COVID-19, scarcity of resources and auto parts, the Russo-Ukrainian War, inflation, and exchange rates affecting vehicles’ availability and prices. With 4.4 million units sold and a slow recovery from the pandemic, Latin American automotive expanded by 2.7% in 2022. Ecuador showed...

Consumers, especially in the Western world, are looking for clean-label products. Circular economy is a key enabler for environmental friendly products, and reverse logistics, as a method to integrate the consumer in the upcycling and production cycle, is reinforcing this potential marketing aspect. Reverse logistics is the process of collecting...

This research provides the key findings of the global communication test services market. The communication test services market contains four segments: broadband wireless test services, broadband wire line test services, security test services, and application layer test services. This study features revenue forecasts from 2010 to 2020 and include...

The rapid growth of new digitalized technologies and the digitalization of criminal activity are the two main factors influencing the law enforcement segment to change its security systems. Federal agencies are willing to converge the traditional technologies of their security solutions with digital intelligence (DI) platforms to perform better and...

Generation Z currently makes up 24% of the global population and are set to have significant spending power. This "digitally native" population cohort, born between 1993 and 2007, will be an important customer base in the future. This age cohort is expected to be the most ethnically diverse and tolerant generation yet. It is also a socially and env...

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...