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25 May 2021  |  North America  |  Frost Radar

Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021

A Benchmarking System to Spark Companies to Action—Innovation that Fuels New Deal Flow and Growth Pipelines

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The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings a...

2020 was a year of unprecedented growth for the mobile gaming realm as the COVID-19 pandemic took hold. The gaming industry continues to experience unstoppable growth as more people enjoy advanced technologies and a wider variety of titles. Consumers are spending more and more time and money on mobile gaming, which saw the biggest gains of all ...

The global biometrics industry is entering a new development phase for its solutions. It is no longer about what type of biometric scans you build the software or hardware scanners to capture; rather, biometric solutions now seek to define and position themselves in the industry based on what they can use an individual’s biometrics to help them acc...

Digital transformation has become a priority for enterprises. Data centers are the backbone of a digital economy and an integral part of a digital business’s strategy. The data center colocation services industry is witnessing higher competitive intensity, compelling service providers to build scalable facilities with best-in-class design and t...

This Frost Radar analyzes and positions 13 of the world's leading and most dynamic carbon capture and separation technology market players. Organizations need to plot a dynamic roadmap for the transition to net zero carbon emissions. Carbon capture is a proven technology that can be implemented in various industries, including hard-to-abate se...

This Frost Radar analyzes and positions 16 of the world's leading and most dynamic direct air carbon capture (DACC) technology industry players. DACC will prove instrumental in enabling net-zero pathways. This negative-emissions carbon dioxide removal (CDR) technology employs solid or liquid adsorbents/solvents to capture carbon dioxide (CO2) ...

The Frost Radar™ on mechanical computer-aided design (MCAD) offers a competitive benchmark analysis derived from Frost & Sullivan’s CAD Growth Opportunities report. It ranks eight companies on their growth potential and ability to innovate. MCAD revenue amounted to $6.4 billion in 2023. Frost & Sullivan expects revenue to reach $10.46 billion by 2...

The chemicals industry has been undergoing a continuous, but gradual, transformation with the aid of digital technologies. The paints and coatings space leads in terms of the extent of digitalization adopted in various domains of the value chain to address unmet needs, although a significant portion of investment is focused on enhancing value throu...

The robotaxi industry has moved from research and testing into early-stage commercial operations. A small number of companies are now generating revenue from fully autonomous, driverless ride-hailing services operating on public roads. Organizations that understand how the competitive landscape is forming today will be better positioned to make dec...