Search results for: 'Transforming Industries, Economies, and Workforces'

Frost & Sullivan defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improv...

Workforce engagement management (WEM) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WEM as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact...

11 Sep 2023  |  Global  |  Market Research

Growth Opportunities in a Circular Economy for Plastics

Increased Demand for Sustainable Solutions and Need to Make New Plastic Products with More Recycled Content Will Enhance the Growth Pipeline

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This study will provide a comprehensive understanding of the circular economy for plastics by exploring two key areas: the market for recycled plastics and a qualitative analysis of methods to enhance plastics circularity. The research includes an overview of the demand for recycled PE, PP, PET, PVC, PA, and ABS in various industries. It expands on...

Marketing is changing rapidly. Customers are no longer driven by advertisements; instead, their purchase decisions are influenced by their favorite content creators. Moreover, owing to the growing time spent online and the increasing amount of content, the creator economy is changing the way marketing is done. In this study, Frost & Sullivan exp...

12 Sep 2025  |  Europe  |  Market Research

Macroeconomic Transformations in Nordic Economies, 2024–2032

Defense Spending and High-Tech Leadership Fueling Investment Attractiveness

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The Nordic region, comprising Denmark, Finland, Norway, Sweden, and Iceland, features highly developed economies with strong innovation capacity and advanced technological ecosystems. In the near term, US tariff tensions under the Trump presidency are expected to create headwinds for these export-dependent nations. However, the region’s established...

Workforce optimization (WFO) drives performance, agent engagement, and an improved customer experience (CX) in the contact center industry. Frost & Sullivan defines WFO as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize contact center ...

22 Sep 2022  |  Global  |  Market Research

Global Hospital Workforce Scheduling & Support Solutions Growth Opportunities

Future Growth Potential Led by Continued Personnel Shortage and Rising Demand for Hospital Efficiency

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Hospital workers are reeling under the pressure of the pandemic; burnout and long-standing problems resulted in some staff members permanently leaving the healthcare workforce, exacerbating the shortage. Others are switching jobs and opting for higher pay, making healthcare staff recruitment and retention a major challenge for hospitals, operationa...

The global automotive industry is being completely redefined, from what goes into an automobile to how raw material is mined for production. Every underlying tenet of the industry is changing as the world strives toward sustainability, consumer preferences evolve, and data grows in abundance and significance. This comprehensive Frost & Sullivan...

Latin America faces several waste management problems, with recycling rates that do not exceed 10%, a large number of open-air dumps, high levels of informality in the workplace, and more than 40% of incorrectly managed waste. Finding a solution to this problem is imperative due to new transformative Mega Trends, such as sustainability and the circ...