Search results for: 'center stack display'

Frost & Sullivan's annual survey of contact center solution decision-makers revealed that employee engagement is a top priority for contact center organizations in 2023. Organizations with more employee engagement initiatives benefit from higher employee satisfaction (eNPS) levels and lower attrition. Those with more solutions that support employee...

03 Jun 2020  |  North America  |  Market Research

Global Digital Signage Systems Market, Forecast to 2025

Innovation in Display Technologies, Falling Prices, and the Emergence of Turnkey Solution Providers Drive Growth

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Key Issues Addressed

Ad spending has been rapidly shifting away from traditional TV, radio, and newspapers to digital media platforms and solutions. Emerging branding/marketing vehicles, including digital signage and interactive kiosks, are gaining traction and hold immense potential for future growth. A key value proposition of signage networks is that they can be dep...

This Frost & Sullivan research service analyzes the global contact center (CC) solutions market, focusing on the cloud segment. The study categorizes the market into 4 key regions: North America, Europe, Asia-Pacific, and the Caribbean and Latin America. Cloud CC solutions provide flexible scalability and better business continuity, disaster rec...

Sustainability has become an important company mandate and competitive differentiator, driven by demand from customers, investors, and employees. Increasingly, contact center (CC) suppliers are publishing environmental, societal, and governance (ESG) reports detailing internal progress on the United Nations' Sustainability Design Goals (SDGs) and p...

Retail sales are an important economic indicator because consumer spending reflects the strength of an economy and its fundamentals. Retailers are expected to invest in transformative technologies to prepare for unexpected events, new emergencies and build resilience. Currently, among the primary focal areas for retailers is to build e-commerce cap...

05 May 2021  |  North America  |  Market Research

CES Automotive & Transportation Highlights, 2021

Large-Screen IVI Displays with Connected CX and In-Vehicle Health & Wellness Solutions Set to Be Part of Future Vehicle Cockpit Strategies

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The research study scope showcases key trends observed during the CES 2021 virtual event. CES 2021 took to the digital stage as the COVID-19 pandemic forced a virtual walk through one of the biggest events that showcases technology disruptions in both the consumer electronics (CE) and mobility worlds. Frost & Sullivan attended the virtual CES 2021,...

17 Nov 2020  |  North America  |  Market Research

Global Cloud Infrastructure-as-a-Service (IaaS) Market, Forecast to 2025

Competition Moves up the Stack as IaaS Adoption Accelerates

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The global infrastructure-as-a-service (IaaS) market registered strong revenue growth in 2019 (28.8%). This results from key market participants expanding their market presence, growing and intensifying partnerships, broadening client portfolio, and launching new features, products, and services. The IaaS market performance remains strong in 2020, ...

This InSight identifies the issues and opportunities for implementing IP solutions into the contact center. The trends and factors supporting the use of IP are analyzed, as well as the restraints that hold back adoption by contact centers. Three case studies are presented to illustrate how IP is being deployed today in contact centers. Overall conc...

The overall research objective of this research service was to investigate the current and future outsourcing trends in the North American contact centers. Nearly half of the respondents outsource some customer care activities. Large contact center organizations are greater users of outsourcing than medium and small contact center organizations. Co...