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16 Apr 2026  |  Latin America  |  Customer Research
The State of the Cloud—Latin America, 2025
Highlights from the 2025 Frost & Sullivan Cloud Decision-Maker Survey
Since 2010, Frost & Sullivan has conducted an annual survey involving cloud decision-makers in both information technology and business areas. The purpose of this survey is to understand perspectives, choices, and acquisition strategies of organizations worldwide concerning cloud technologies.In this report, Frost & Sullivan examines and analyzes r...
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23 Mar 2023  |  Latin America  |  Market Research
Cloud Contact Center Solution Market in Latin America, Forecast to 2029
Automation, AI, and Analytics Create Opportunities for Differentiation
The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...
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22 Jun 2022  |  Latin America  |  Market Research
Colombian Data Communication Services Growth Opportunities
Business Need to Interconnect Locations and Enable Bandwidth-intensive Applications Drive Growth Strategies
The Colombia business data communication services market analysis includes wide area network strategic services, such as multiprotocol label switching (MPLS), carrier Ethernet services, and dedicated internet access (DIA). MPLS services constitute nearly 62% of the total data communication services market with Ethernet and DIA making up the remaini...
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09 Nov 2007  |  Latin America  |  Market Research
Colombia Data Communications Services Markets
This research service contains an analysis of the data communications market in Colombia. This study aims at showing the current market status as well as the forecasts based on the main trends observed in the market. Also, a competitive analysis of the main participants is provided. The measurements include revenue and links forecasts, segmented by...
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19 Feb 2020  |  Latin America  |  Market Research
Colombian Total Telecommunications Services Market and New Opportunities for Operators, Forecast to 2024
Value-added Services and Fiber-based Services Will Drive Market Growth
This Frost & Sullivan research service titled Colombian Total Telecommunications Services Market and New Opportunities for Operators, Forecast to 2024, provides market sizing and forecasts by segment and technology, both in terms of lines and revenue, as well as market share figures. In this research, Frost & Sullivan's expert analysts thoroughly e...
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11 Dec 2023  |  Latin America  |  Market Research
Latin American and Caribbean UCaaS and Cloud Meeting Services Growth Opportunities
UCaaS and CCaaS Integration Enhances Growth Potential
This study provides insights into the Latin American and Caribbean (CALA) unified communications as a service (UCaaS) and cloud meeting services market. CALA has been facing a tough investment climate due to economic deceleration, exacerbated by political uncertainties. These challenges are expected to persist, with contracted global trade, continu...
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17 Jan 2014  |  Latin America  |  Market Research
Insights into Big Data and Analytics in Brazil
From a Nascent Market in 2013 to a Billion Dollar Industry in 2018
Big Data has yet to take hold in Brazil, but some verticals (e.g., finance, telecoms, retail) are exploring projects with IT companies who provide solutions for fraud analytics, real-time analytics with in-memory computing, and online and digital analytics, to name a few. These solutions offer clear return on investment such as reduction of churn r...
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25 Jun 2019  |  Latin America  |  Market Research
Brazil’s Total Telecommunications Services Market and the Impact of Mega Trends, Forecast to 2023
Mobile Value-added Services (VAS) will Drive Market Growth as Internet Access Increases
This research service provides market sizing and forecasts by segment and technology, in terms of lines and revenues, as well as market share figures. The study thoroughly examines the following markets: fixed telephony (habilitation, monthly fee, local traffic, national and international long-distance traffic, advanced voice, interconnection, and ...
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10 Nov 2020  |  Latin America  |  Market Research
Analysis of the Latin American Data Center Services Market, Forecast to 2024
The Growth of Cloud Providers in the Region Drives the Momentum for Colocation Services
The Latin American data center services market is growing; companies are beginning to understand the benefits of outsourcing infrastructure to a third party and are starting to lose their fear and mistrust of service providers. There are still considerable opportunities in the Latin American market, with providers expanding facilities and building...
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11 Nov 2025  |  Latin America  |  Market Research
Customer Experience Management in Latin America and the Caribbean, Forecast to 2030
Providers Lean on Agentic AI to Power Growth
The market for CX management is anticipated to grow during the forecast period, mainly due to the rising awareness that CX is a powerful tool for gaining a competitive edge and companies' growing desire to outsource their CX operations.The advent of generative AI (Gen AI) technology has the potential to upend this sector. This technology can signif...
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