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11 Apr 2024  |  North America  |  Frost Radar
Frost Radar™: Insurtech Pricing Automation, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
The insurtech pricing automation industry emerged from the convergence between technology and insurance, and it holds the potential to completely transform the way insurers operate and customers experience their services. This sector is rapidly changing with the adoption of advanced technologies such as artificial intelligence (AI), machine learnin...
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28 Jan 2019  |  North America  |  Market Research
North American Workforce Engagement Management (WEM) Market View for Customer Care, 2019
Going Beyond Salaries and Surveys to Improve Cross Organizational Business Outcomes
The rapid pace of technological change has had far reaching impact across business; ushering in the age of digital transformation. Machine learning (ML), natural language processing (NLP), artificial intelligence (AI), mobility, and cloud computing are a few examples of maturing technologies that are impacting this transformational movement. This t...
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15 May 2024  |  Global  |  Frost Radar
Frost Radar™: Workforce Identity and Access Management, 2024
A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines
As part of Frost & Sullivan s ongoing research on cybersecurity, analysts conducted a deep dive into the workforce identity and access management (IAM) industry. Frost & Sullivan defines workforce IAM as a framework that controls and manages identities, access, and policies for employees, gig workers, partners, and vendors across IT infrastructures...
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09 Dec 2019  |  North America  |  Market Research
Top Takeaways from the 15th Anniversary Customer Contact West
A Frost & Sullivan Executive MindXchange
The 15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange in Huntington Beach was a meeting of innovative, enthusiastic, collaborative, and analytical minds. This year, the main challenges discussed by contact center leaders were: · Improving employee engagement and retention · Finding the right balance between ex...
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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
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18 Aug 2022  |  Europe  |  Market Research
Strategic Analysis of the Global Electric Two- and Three- Wheeler Battery Swapping Market
Rising Fuel Cost, Introduction of Battery Swapping Standards, and Collaborations to Ensure Transformational Growth
This study covers the key electric 2- & 3-wheeler (2W/3W) markets in Asia, Europe, and Latin America. The study identifies the key drivers of electric 2W/3W battery swapping technology and captures key components of the ecosystem. The report identifies and analyzes key participants and collaboration between battery swapping companies and OEMs, and ...
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07 Sep 2021  |  Global  |  Economic and Databases
2023 Global Macroeconomic Transformation
Accelerated Policy Emphasis on Clean Energy, Digitalization, and Infrastructure Development
The COVID-19 pandemic pushed the global economy into a deep recession in 2020, with recovery underway. While economic parameters are improving, the pandemic has brought about transformative shifts in government policy, industries, and the business environment. This research provides insights into the new policy priorities of governments to build re...
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07 Jun 2022  |  South Asia, Middle East & North Africa  |  Economic and Databases
India’s Macroeconomic Opportunities, 2030
Policy Impetus and Shifting Socioeconomic Trends to Incubate New Growth Opportunities across Green Energy, Digitalization, Manufacturing, Real Estate, and Healthcare
Over the previous decade, the Indian economy registered robust economic growth that resulted in lower poverty rates, strong consumption growth, and a sizeable middle class. Putting behind the economic fallout from slowing economic conditions and the COVID-19 pandemic in 2019 and 2020, respectively, the Indian economy is gradually returning to a sus...
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13 Apr 2020  |  North America  |  Market Research
CES Automotive and Transportation Highlights, 2020
5G, Intelligence of Things, and Human Digital Life will Re-define Mobility
CES 2020 came to a close with the automotive industry looking at immediate and real-world use cases around an autonomous and on-demand connected lifestyle. As the DOT updated new AV guidelines, the Frost & Sullivan team went to understand how automotive industry participants, which have traditionally been cautious and slow adopters of technologies,...
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16 Sep 2021  |  Global  |  Market Research
Customer Perspectives on Contact Center Trends Amidst the COVID-19 Pandemic
Acceleration in Cloud and Self-Service Solutions Pave the Way to Delivering Excellent CX
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
$4,950.00
Special Price $3,712.50 save 25 %