Search results for: 'transform 2023'

The CX industry is in a disruptive state as IT decision-makers and customer contact leaders struggle with prioritizing and procuring budgets and persuading executives to align CX and corporate goals. There is a fear of failure in these uncertain times, making organizations less agile than in previous years. Trust, ease of use, and reliability are t...

Frost and Sullivan expects 2023 to be the year of resilience. Businesses will face a range of challenges, including a global economic slowdown, supply chain bottlenecks, and geopolitical shocks. Organizations of all sizes and types will be compelled to find new areas for growth, despite an abrupt downturn in consumer demand. This study identifi...

This study provides an in-depth analysis of the strategic shifts, disruptions, and growth opportunities shaping the global chemicals industry. As geopolitical uncertainties, trade realignments, and regulatory pressures redefine global supply chains, companies must navigate an increasingly complex landscape to maintain competitiveness.This study exp...

Digital transformation in the building materials industry involves integrating digital technologies and data-driven processes across every facet of a company’s operations, including supply chain management, design, production, sourcing, and customer interactions. The goals are to increase productivity, sustainability, and safety, improve efficiency...

The global trade landscape is poised for significant transformation through 2035, underpinned by rapid technological advancements, emerging economic powers, and evolving geopolitical dynamics. The persistent disruptions in supply chains since 2020 have led to a sizable pivot towards regionalization, driving advanced nations to prioritize reshoring ...

The charging infrastructure market in Latin America is at an emerging stage, with a reduced number of charging points available. In 2022, for example, there were 6,492 public and semi-public charging points in the region to cater to an electric vehicle (EV) parc of around 89 thousand units. Despite that, it is expected to grow at a fast pace, espec...

Global economic growth will be subdued in 2023, weighed down by recessionary pressures in advanced economies, inflation concerns impacting consumer sentiment, and the continuation of monetary policy tightening at least through H1 2023. To navigate through various volatilities, organizations must prepare risk mitigation plans that will support g...

The COVID-19 pandemic pushed the global economy into a deep recession in 2020, with recovery underway. While economic parameters are improving, the pandemic has brought about transformative shifts in government policy, industries, and the business environment. This research provides insights into the new policy priorities of governments to build re...

Frost & Sullivan’s 2024 Frost & Sullivan’s Contact Center Customer Perspectives survey, published in March 2024, unveiled that improving employee engagement, brand equity and customer loyalty, and automating business processes remain top priorities in 2024-2026. Improving the customer experience (CX) and employee experience (EX) are top of mind ag...