Search results for: 'workplace experience fm'

The retail market for customer care offers significant growth opportunities. Despite being one of the most challenged markets at the start of the COVID-19 pandemic, the disruption created many silver linings, such as significantly reducing the competitive inertia many industries had in contact center innovation. Beyond navigating issues such as co...

When COVID-19 lockdowns in early 2020 forced businesses to close physical locations, demand for digital options soared as employees shifted to working from home and customers sought alternative means of interaction. Australian organizations made major changes to their processes and technology to address the initial crisis. Their contact centers wer...

The customer experience (CX) management services industry is forecast to grow rapidly, fueled by the recognition of CX as an effective strategy for competitive differentiation and a compelling incentive for businesses to outsource CX operations. CX management services are increasingly vital in building a solid end-to-end customer journey as custome...

The mature Japanese and South Korean facility management (FM) markets are experiencing relatively stable growth post the 2020 disruption, as economic conditions are stable and growth is consistent. The effect of inflation calmed in 2023, and service providers are experiencing stability in terms of margins costs. The markets are motivated by the ado...

Germany is the second-largest facility management (FM) market in Europe (after the United Kingdom) and has been one of the fastest-growing markets. Although its revenue growth has stuttered recently, it will present strong opportunities for incumbent suppliers and attract new entrants from outside the country. Single-service delivery models dominat...

30 Jul 2025  |  Global  |  Market Research

Facility Management Market, Global, 2024–2030

Technology, Sustainability, Workplace Optimization, and User Experience Drive Transformational Growth

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The facility management (FM) sector is experiencing a major transformation due to external forces, changing customer demands, and internal constraints. Geopolitical instability, such as inflation, economic uncertainty, and global conflicts, have disrupted supply chains and raised the cost of operations. Although inflation has increased revenue, it ...

The North American FM market has the highest maturity compared to other regions. The United States is the world’s biggest FM market in outsourced FM revenues. Mature end users and participants and attractive opportunities from sizable end-user sectors (e.g., commercial, public) have contributed to the outsourcing culture and the substantial market....

The UK facility management (FM) industry is experiencing major changes driven by geopolitical disruptions, transformative megatrends, and internal challenges. Over the past decade, events such as Brexit, COVID-19, and global conflicts have created economic uncertainty, cost pressures, and supply chain issues. These factors have led organizations to...

The global facility management (FM) industry is facing a period of unprecedented transformation as a procession of megatrends and political, social, economic, technological, and environmental challenges affect markets. The FM sector is so vast and multi-faceted that it is hard to find a trend, event, or issue that does not affect FM operations. Wit...