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19 Nov 2021  |  North America  |  Frost Radar

Frost Radar™: North American Managed SD-WAN Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The North American managed software-defined wide area network (SD-WAN) services market is in the growth phase of the product life cycle. Across industries, businesses are embracing these services as an integral part of their WAN transformation strategy, largely to gain cost and operational efficiencies. In 2020, market revenues exceeded $2 billion,...

The consumer communication services tracker for the first quarter of 2023 provides detailed information for several companies in the consumer communication services space in the United States and Canada. The aggregated data—delivered by country, technology, and company—includes subscriber, revenue, net add (loss), projection, and market share for t...

In this report, Frost & Sullivan examines the strategic position of telecommunication service providers (TSPs) in using artificial intelligence (AI) and the Internet of Things (IoT) to offer enterprises Artificial Intelligence of Things (AIoT) solutions. TSPs play a vital role in deploying enterprise AIoT solutions amid the increasing deployment of...

The LATAM cloud contact center (CC) market grew substantially in 2022, driven by accelerated migration from premises-based contact center implementations. As organizations realize that providing superior customer experience (CX) is fundamental for competitive differentiation, they respond to growing customer expectations by delivering seamless, eff...

Communications platform as a service (CPaaS) has become foundational infrastructure for digital business, embedding programmable voice, messaging, and video into the applications where customers and employees engage. Enterprises are rearchitecting their communication workflows around programmable interfaces that unify data, intelligence, and automa...

Software-defined wide area network (SD-WAN) solutions continue to gain traction among enterprises trying to achieve network agility, cost containment, and consistent and secure app performance at the edge and branch locations. SD-WAN enables organizations to flexibly route traffic over a choice of network technologies based on their application nee...

This research service examines the cloud contact center solutions market in Asia-Pacific. The cloud contact center market comprises full-suite hosted interactive voice response (IVR), automatic call distribution (ACD), chat, outbound, and agent performance optimization (APO) applications. The study analyzes the total market size in the base year 20...

Over the next five years, the customer experience (CX) outsourcing services market will continue to grow rapidly, fueled by two factors: the recognition of CX as a potent strategy for competitive differentiation and the compelling incentives for businesses to outsource their CX operations. Companies expect continuous process enhancement and rapi...

The global business process management (BPM) services market declined in 2020, largely due to the challenges brought on by COVID-19. While client sectors were severely affected by the pandemic, the BPM services industry experienced significant growth in 2021 and is expected to continue to witness year-on-year growth between 2022 and 2028. This gro...