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The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, the South Korean contac...

The contact center outsourcing industry is being disrupted and transformed, as customer interactions shift more rapidly from traditional channels to digital channels. Omni-channel customer experience has emerged as a strategic priority for contact centers globally as well as across Asia-Pacific. In the wake of these changes, Thailand’s contact cent...

22 Jul 2019  |  Asia Pacific  |  Market Research

Asia-Pacific Contact Center Applications Market, Forecast to 2024

Traditional Core Application Segments Decline. Focus on Advanced Applications for Growth

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The Asia-Pacific (APAC) contact center applications market size is estimated to grow from $636.6 million in 2017 to $701.0 million by 2024, at a Compound Annual Growth Rate (CAGR) of 1.4%. The research service covers the contact center application markets in 14 APAC countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Ze...

The Asia-Pacific network security market witnessed a YoY growth of 14.7% in Q2 2019. This was much stronger than the 11.9% YoY in the previous second quarter. In Q2 2019, the healthcare sector was the fastest-growing vertical; it recorded a YoY growth of 26.7%. However, market size of the healthcare sector remained the smallest revenue contributor ...

The research service analyses the concept of telematics based insurance for the passenger car market in Europe. The study includes recent trends, market drivers, restraints and challenges. market Size Analysis deals with unit size and forecast from 2006 to 2015 of systems installed in cars for Pay-As-You-Drive (PAYD) type product. Pricing Analysis ...

15 Jun 2015  |    |  Market Research

Network Security Sandbox Market Analysis

APTs Create a “Must Have” Security Technology

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A network security sandbox is a dedicated analysis environment in which a suspicious program is executed and the behavior of the program is observed, noted, and then analyzed in an automated manner. This report provides an analysis of the market for sandboxes including four years of historical market sizing including base year 2014 and five years o...

26 Aug 2015  |  North America  |  Market Research

Analysis of the Global Next Generation Firewall and Unified Threat Management Market

Demand for Advanced Security Drives Market Growth

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NGFW and UTM solutions provide essential control and inspection of inter-network communications at important network boundaries. Vendors are continually adding cutting-edge security technologies to address rapidly changing threats and emerging technologies that increase risk in organizations of all sizes. Demand for NGFW and UTM capabilities shows ...

The market for hosted services in contact centers has been growing quickly in recent years. The recession has had a positive impact on growth in this sector, causing some businesses to shift from premises-based systems to hosted services, responding to limitations in their capital expenditure budgets. This research study looks at market trends, dri...

The European automotive in-vehicle display industry is transforming technologically as many original equipment manufacturers (OEMs) introduce advanced infotainment systems with each new model launch. The rising demand for comfort, convenience, safety, and security has propelled the market for cars equipped with advanced in-vehicle display features ...