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Consumers' interest in connected devices has been one of the significant drivers of innovation in the sector. Over the years, as the cost of sensors declined, the number of IoT-enabled devices has increased steadily and they have become more affordable and viable. However, consumers continue to be wary about data privacy and sharing. The applicati...

More Australian offices are embracing flexible workplace options, driving the growth of Australia’s flexible office market. Key factors spurring market expansion include the changing work culture that is prioritising mobility and flexibility, including the trend away from long-term fixed leases towards more flexible terms, and the preference for co...

17 Dec 2021  |  North America  |  Frost Radar

Frost Radar™: North American Customer Experience Outsourcing Services Market, 2021

A Benchmarking System to Spark Companies to Action - Innovation that Fuels New Deal Flow and Growth Pipelines

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The customer experience (CX) landscape is shifting rapidly. Enterprises across the board are realizing the significance of delivering excellent customer service as a competitive differentiator. Hence, this field is gaining more attention and greater investment priority. The CX outsourcing services market is also becoming much more tech-intensive as...

Amazon, the eCommerce behemoth, has been making steady strides in the automotive industry and larger mobility landscape over the past decade. The company is slowly building relevant capabilities using a focused approach, giving it a foothold across automotive CASE and retail avenues. When it comes to connected vehicles, Amazon’s primary offering...

In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

The Travel and hospitality (T&H) industry was one of the hardest hit by the COVID-19 pandemic starting in 2020. Strict shelter-at-home regulations and travel restrictions created havoc for customer experience (CX) organizations globally, generating loads of new and perpetually changing information that T&H agents needed to have at their fingertips....

Conventional fermentation has long been in use, especially for food production. Fermentation applications have expanded to the production of alternate proteins and other ingredients. Traditional fermentation employs microorganisms in their natural state to produce bio-based ingredients for industrial chemicals, biomaterials, pharmaceuticals, food a...

Telecom operators across the world are challenged by commoditization of connectivity and continuous decrease in revenues from fixed and mobile telephony. The situation is no different in Europe. The market in Europe is characterized by high internet penetration and over the years as the cost of sensors has declined, the affordability and viability ...

The global economy witnessed a lot of turbulence in 2019, with intensified trade wars and Brexit delays influencing the growth story tremendously. Should businesses expect more volatility in 2020 or are global economic prospects looking up? This 2020 Global Economic Outlook research has been designed to answer this question and more by providing in...