Search results for: 'Digitalization of Pharma Value Chain'

Urban water infrastructure in the Asia-Pacific (APAC) region is witnessing enormous investments in order to cater to the needs of the growing population and to address the challenges posed by rapid urbanization, and climate change. Key investments in the region are towards replacement of old pipes, expansion of existing pipe network, water treatme...

The global CX outsourcing services market is expected to expand throughout the forecast period due to the growing recognition of CX as a key competitive differentiator and compelling incentives for businesses to outsource their CX activities. The market is poised to experience moderate disruption due to the emergence of generative AI technology,...

This report examines the transformation of the Customer Experience (CX) Management and Business Process Outsourcing (BPO) industry as artificial intelligence (AI), automation, and evolving enterprise expectations re-shape traditional service delivery models. Drawing on insights from Frost & Sullivan analysts Sebastian Menutti, Sherrel Roche, and Kr...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...

Freight transportation accounts for 65% of the global logistics industry, with road freight accounting for over 20% of this volume. With the increase in eCommerce and global trade, the Asia-Pacific region and parts of Africa are expected to grow in the future and drive the markets for road freight service. However, the impact of Brexit and the US-...

Highly proactive and engaging interactions create positive experiences. The COVID-19 pandemic has placed even more emphasis on these interactions, as customers expect organizations to be empathetic when responding to queries and providing resolutions in an efficient manner. However, lockdowns and other physical restrictions have established the cha...

21 May 2025  |  Global  |  Megatrends

Trend Opportunity Profile Series: Economic Trends (3rd Edition)

Key Transformations in Customer Experience and Shopping Platforms Enabling Growth and Innovation to 2030

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This series offers an overview of the economic risks and transformative trends adopted by countries globally, leading to a better business and economic environment and creating direct opportunities for major sectors such as healthcare and medicine, industrial, technology, supply chain and logistics, energy, food and agriculture, mobility, business ...

With the expanding BRICS bloc (Brazil, Russia, India, China, and South Africa), there has been an increased drive to reduce Western dominance and build South-South collaboration. Members are involved in developing technologies and infrastructure to reduce dependence on traditional, Western-based technologies. This strategic shift spans sectors such...

23 Dec 2020  |  South Asia, Middle East & North Africa  |  Frost Radar

Frost Radar™: Indian Passenger and Commercial Vehicle Tyre Market, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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The Indian automotive tyre market is one of the largest in the world. Its value was estimated at $8,081 million as of FY20, including the original equipment (OE) supply, aftermarket, and exports. The passenger vehicle (PV) and commercial vehicle (CV) tyre segments together contribute almost 40% to the overall volume. These two segments are the bigg...