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This end-user survey shows current adoption statistics of technologies used in multi-channel contact centers. Investment plans in multi-channel contact technologies for the future are also indicated. The results are based on a web-based survey conducted by Frost & Sullivan.

The global waste management industry is transitioning toward greater digital technology adoption with the growing availability and deployment of smart solutions such as smart bins and fleet management, cloud computing, customer interfaces, waste tracking systems, and AI robotic sorting. These solutions will significantly improve waste collection, t...

The COVID-19 pandemic has completely changed the way we travel. Though work commute and trips to public transport stations/stops are still 15% less than pre-pandemic levels, there is a significant shift in mobility demand. Trips to shopping malls, parks, and supermarkets have increased 10% or more when compared to the baseline levels; this, in turn...

The World Marketing Process Optimization Solutions (MPOS) market is a rapidly expanding space. MPOS is a value chain of product suites that offer organizations the ability to execute marketing functions including planning, print and digital media creation, resource budgeting, archiving marketing content and digital media, distribution, workflow man...

The Brexit vote on 23 June 2016 is considered by many to beginning of UKs slowdown in the world economy. By what is considered to be the UK ‘shooting itself in the foot, the UK has to construct an exit plan that will enable it to leave the European Union without causing further damage to its economy. This study talks about what the potential scen...

Successfully launched and operational small satellite constellations have established proof of concept and new business models in the space ecosystem. This has attracted multiple stakeholders to enter the industry specifically the non-space crowd to address challenges across multiple use-cases to address cross industry geospatial intelligence, IoT ...

In this third iteration of the annual Frost & Sullivan IoT user survey, we start to gain a longitudinal understanding of the industry s continuity and change. A total of 688 respondents participated in the survey conducted in Q3 2023, with IT and business decision-makers responsible for IoT decisions representing a range of industries, organization...

The North American HVAC equipment market is experiencing sustained growth, driven by the electrification trend, refrigerant transition, and tightening energy efficiency requirements. With a market value of $60.02 billion in 2025, HVAC equipment revenue is forecast to reach $90.14 billion by 2031, reflecting a 7.0% CAGR amid intensifying regulatory ...

This study examines how automakers leverage voice AI and conversational AI to create personalized in-car experiences, focusing on OEM strategies, technology integration, and connected services.It profiles leading premium and mass-market automotive brands, analyzing their AI assistant strategies, technological capabilities, partnerships, and deploym...